Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Service Management - Quality Job grade S5

 

Core Description

An IT asset management specialist is responsible for managing all the hardware and software resources of the organization. The role covers hardware asset management as well as data analysis and reporting to track, manage and optimize hardware assets across the organization. The incumbent will be able to utilize data to ensure accuracy, efficiency and cost-effectiveness in hardware asset management. 

Key Deliverables / Primary Functions Act as the HAM representative to initiate, onboard and deliver on new or existing Hardware contracts within the agreed scope. Must have an excellent understanding of the Hardware Asset Management Lifecycle Review, Develop and Maintain Hardware Asset Management policies, processes and procedures to cater for the full IT Asset Lifecycle Ensure accurate updates to the Hardware asset records, including inventory information, location details, user details etc based on the processes implemented and related calls logged. Collect, clean and analyze large data sets to identify trends, patterns and correlations. Develop and maintain dashboards, reports and visualizations to track key performance indicators (KPIs) Perform ad-hoc analysis and present findings to both technical and non-technical stakeholders. Implement automated reporting processes to enhance the efficiency and accuracy of assets Schedule and lead meetings with the HAM Team, Senior Management and Clients to report on the state of the service, challenges, highlights and Lowlights and Improvement initiatives Prepare meeting presentations, reports and minutes for review by the ITAM Senior Manager. Report any potential risk to the service as identified to the ITAM Senior Manager promptly. Review the Asset Baseline accuracy and implement corrective actions where required to increase the accuracy to an agreed level Create and automate reporting on the HAM services to provide transparency to the clients and visibility to the teams on areas of improvement Ensure contractually agreed to deliverables for HAM is provided to the clients Core Functional Skills & Capabilities Customer OrientationTechnical Report writingMicrosoft OfficeCore Behavioural Competencies Job MatchDelivering Results & Meeting customer expectationsCreating & InnovatingLeading and supervisingPersuading and InfluencingWorking with peopleMinimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information TechnologyOR NQF 4: Grade 12Additional Education -Preferred /Advantage Experience

5 years’ more proven experience in IT Hardware Asset Management with strong focus on data analysis and reporting.  

OR

Grade 12 & 7 years’ more proven experience in IT Hardware Asset Management with strong focus on data analysis and reporting.  

 

Certifications ITILCHAMPCITAMProfessional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0-1 Level of Engagement Interacting with clients as well as relevant stakeholders within BCX.

 

Special Requirements / Employment Condition Ability to work extended /long hours as and when requiredDrivers Licence and Reliable Vehicle - both requiredWorkplace / Physical Requirements Hybrid Remote WorkerBillable

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.