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When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024

Role Purpose/Business Unit:

 

To ensure the proper investigation of internal and external complaints/cases and the identification, recommendation and implementation of appropriate control measurements, in order to prevent and mitigate any threats to Vodacom.

Your responsibilities will include:

 

Internal Investigations:

Assess cases or files for investigation and plan appropriate action plan (commence investigation, appropriate referral, etc.) Conduct proper investigation of all cases booked out on the Case Managements system and that such investigations are done in accordance with Vodacom policies and procedures (Evidence sourcing, investigations, witness interviews, etc.)Identify, recommend and implement internal control measures to pro-actively prevent incidents of economic crimes against Vodacom.Produce quality reports in accordance with business requirements.Liaison with all Vodacom staff and clients.Compilation of disciplinary bundles and giving evidence at disciplinary enquiries where required. Ensure proper filing of all records in accordance with policy, legislation and business procedure

External:

Responsible for the proper investigation of all cases booked out on the Case Managements system and that such investigation are done in accordance with Vodacom policies and procedures.Identify, recommend and implement control measures to pro-actively prevent other incidents of economic crimes against Vodacom.Produce quality reports in accordance with business requirementsPro-active identification of criminal syndicates and further addressing such threats in a quick and effective manner. Assist with police operations where necessary and ensure the arrests of identified suspects.Dealer investigationLiaison with all Regional Vodacom clients, external complainants, SAPS etc.

Provide Support:

Internal and external client support and guidance related various matters and queries (Whistle blowing, external and internal customers, e.g. Dealers, auditing, forensics, HR, business.)Internal departmental and team supportThe ideal candidate for this role will have:

 

Relevant 3 year Degree/Diploma3-5 years relevant experience is essential 

Job Knowledge:

Knowledge of Vodacom systems including Analyst Notebook will be advantageousPolicies and procedures, best/recommended practices and internal processesCorporate Environment Legislation  Experience in leading evidence and/or testifying in Criminal Courts, Disciplinary Enquiries, CCMA’s

Job-Related Skills:

Investigation Skills  Conflict Management Risk Assessment Interpersonal Skills Report writing  CommunicationWe make an impact by offering: Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

 

Closing date for Applications: 17 February 2025. 

The base location for this role is Midrand, Vodacom Campus. 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.