.

When it comes to creating a place where everyone is welcome, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

 

To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products. To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your responsibilities will include:

 

Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.Feedback and recommend demand strategies based on product pricing and channel dynamics.Support branded and unbranded channels with insights and recommendations on product and channel performance.Regional SPOC for CVM, products and services, insights and big data teams based in Head Office. Continuous monitoring of competitor products and services.Presentation of analysis and recommendations to various stakeholders.Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in store elementsProvide ongoing feedback to COPS for continuous improvements on CXX journey. Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.The Ideal Candidate for this role will have:

 

Must have technical / professional qualifications: 

Matric / Grade 12, and3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with3-5 years relevant experience (essential)Valid Driver’s license (essential)Knowledge of products (advantageous)

 

Core competencies, knowledge, and experience: 

Product pricing analysisPlanning and organisingPerformance analysis and reporting Big data analyticsAbility to work with complex information and data.Ability to build strong relationships and credibility with multiple stakeholders.

We make an impact by offering: 

Enticing incentive programs, competitive benefit packages, and an exclusive 13th chequeRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

Closing date for Applications: 09 July 2024

 

The base location for this role is Vodacom Polokwane

 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.
 

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.