Specialist, Transportation Operations (Outbound)

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
 

About the role:

The strategic management of global transportation has never been so important. We operate in an fast-paced supply chain environment with challenging requirements and increasing customer demands. It is vital to provide clear visibility to incoming products in the supply chain and deliver the best possible transportation service and solutions to meet the needs of our clients.

The Transportation Outbound Operations Specialist, serves as the main point of contact for coordinating CHANEL domestic shipments from the CHANEL distribution centers, 3PL facilities and boutiques for delivery to external clients, retail partners, 3PL ecommerce fulfillment center, CHANEL boutiques, and CHANEL field and corporate locations.

What impact you can create at CHANEL:

Oversee the planning and routing of all collect F&B outbound orders in compliance with the MBR partner’s inbound routing guidelinesSchedule all prepaid F&B outbound shipments to corporate offices, boutiques and ecom 3PL facility with the appropriate transportation carrier/mode including TL, LTL, weekly messenger runs and daily parcel shipments. Collaborate with the Fashion Account Management team and Schenker Control Tower to manage and monitor outbound Fashion shipments to boutiques Partner with Fashion Account Management team on collection launch & shipping strategy Oversee the Fashion boutique dedicated delivery operations Support the WFJ vault with shipping requests and coordination of high jewelry movementsManage carrier claims program including outlining clear procedures, providing claims status reporting to key internal stakeholders and oversee the creation and resolution of outstanding freight claimsOwn the parcel/courier carrier administration process including account setup, user setup/deactivation, carrier performance reviews and KPI managementProactively problem solve and communicate with appropriate departments when order, product or customer service issues ariseJoin internal team calls with Account Management and Distribution to review monthly business goals, current workloads and order release scheduleKeep up to date on customer routing guidelines and regularly review CHANEL SOP’s to ensure Transportation Operations processes are aligned with customer requirements. Collaborate with F&B dock manager and Fashion warehouse on daily Fedex capacity needs and manage daily pickup schedule​Coordination of special transportation projects including employee sales, events, new store openings, adhoc requests​Proactively monitor Fedex daily exception tracking reports​Support ad hoc network and lane analysis requests to identify opportunities to implement delivery solutions that improve delivery service and/or cost
 

 You are energized by:

Building cross functional relationships across multiple departments and divisionsUtilizing data to identify gaps in current processes and propose high impact solutions to support business growth and developmentWorking in a highly collaborative environment while managing multiple workflows and prioritiesCreative, strategic and solution focused thinking and ways of workingCrafting process flow mapping to key business processesLeading cross functional projects and process improvement initiatives

Position Logistics:

Bachelor’s degree in related field – preferably international Business or Supply ChainIn lieu of degree CHANEL will accept 2 to 4 years of hands on experience managing domestic logistics (Fashion and fragrance & beauty industry a plus)Experience in SOP creation and outlining operational process flows Solid working knowledge of domestic transportation modes, shipping documentation and HAZMAT requirementsAbility to understand technology as it relates to the business.Demonstrated ability to effectively manage working relationships with both technical and business professionals.High proficiency with computer systems and software applications.Superior communication skills (both written and oral)Solid analytical and problem-solving skillsPartially Remote: Role requires a minimum of three days in-person office presence at the designated location/office.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
 

Compensation:

The anticipated base salary range for this position is $61,400 through $80,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components will include bonus potential, benefits, and/or perks.
 

Benefits and Perks:

Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fundFamily and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)Generous paid time off policies to include vacation, holiday, sick and volunteer days401K and other incentivesRobust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance ProgramLife insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
 

Diversity and Inclusion:

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
 

Chanel Community:

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
 

Sustainability:

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
 

Arts and Culture:

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
 

Fondation Chanel:

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    For more information, please navigate to the Fondation Chanel website here  

Career and Leadership Development:

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.