Specialist, Technology Communications
Marriott Vacations Worldwide
**Position Summary**
Marriott Vacations Worldwide (MVW) is seeking a communications professional to join a newly created Global Communications Center of Excellence. This team focuses on leading an integrated communications strategy that builds brand and business reputation and maximizes impact among key stakeholders.
Reporting to the Associate Director, Digital Workplace Communications, this role requires experience in internal and associate communications. The position supports the execution of day-to-day internal communications activities for technology-enabled solutions, ensuring message alignment with our global employee audience. Responsibilities include understanding, articulating, and implementing best practices for digital workplace solutions, such as the company intranet and various communication tools. This role also collaborates closely with key business stakeholders and the Global Technology department to inform the company of new technologies, changes in existing technology solutions and other strategic initiatives. Additionally, this role will support quarterly Global Technology town halls, Data Privacy Week, hackathons, and other internal technology-focused events.
The Specialist will execute tactics aligned with company standards and policies, and conduct audits to support communication partners' timelines. This role will work closely with their supervisor to support communication requests, provide creative input, manage review and approval processes, and monitor project deadlines, escalating risks as needed.
The ideal candidate will have a track record of developing and maintaining positive working relationships, supporting team goals, actively listening, and resolving issues to build trust with key internal clients and stakeholders. Success in this role requires excellent oral and written communication skills, attention to detail, a resilient and solution-focused spirit, and the ability to be a self-starter. This position works cross-functionally to support business leaders in delivering results.
**Expected Contributions**
**Communications Planning, Execution, and Measurement (45%)**
+ Ability to apply smart communication best practices to enable speed and effectiveness within the organization.
+ Provide communication support for major business initiatives including technology application changes, new digital tools, policy changes, intranet best practices, and more.
+ Help disseminate enterprise-led communications and overarching messaging that increases awareness, understanding and pride across the organization for the company’s technology modernization journey.
+ Support the develop of high-impact communications plans, campaigns and tactics, through research and effective communications recommendations.
+ Develop communications materials to help leaders prepare for key employee engagements and meetings (e.g., presentation materials and talking points).
+ Recommend resources and tools to enhance communications effectiveness company wide.
+ Work with the extended communications team to contribute to content strategy and manage the internal communications editorial calendar for the department.
+ Monitor and track effectiveness of internal communications channels, messaging and programs and partner with leader to package results.
**Function Specific Communications Initiatives and Support (45%)**
+ Support team execution in accordance with project plans, tools, and methods, and support resource planning.
+ Support the design, development, delivery, and management of communications.
+ Assist with team/department deck development/webinars/meetings
+ Aid communications for assigned functional area, IT and others as needed.
+ Draft and incorporate specific communications into the broader business editorial communications calendar.
+ Deliver program and project management excellence, ensuring multiple projects and initiatives stay on budget and on schedule.
+ Create communications collateral and strategies that meet and exceed business requirements.
**Driving Results (10%)**
+ Think broadly and holistically about communications plans from concept to completion.
+ Identify IT solutions that simplify how associates access critical information to do their jobs more effectively.
+ Energize and inspire team with new ways to approach defining and delivering communications and branded experiences (e.g., introducing new tools and resources)
+ Have a focus on delivering against stated program objectives and employ a process of continuous improvement.
**Candidate Profile**
**Education**
+ BA or BS Degree in Communications, Business Management, or Information Technology preferred, or equivalent combination of education and relevant work experience.
**Experience**
+ Minimum of 3-5 years’ experience in a related field.
+ Proven experience delivering effective communications that that align with our strategies, on time and on budget.
+ Timeshare/hospitality/lodging industry experience is a plus.
+ Prior experience with communication to hourly/non-tethered workforce is a plus.
**Skills and Attributes**
+ Proficiency in Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Adobe Creative Suite; proficiency in Photoshop is a plus.
+ Proven experience in client-facing roles, working with teams on large-scale projects.
+ Excellent oral communication, writing, and presentation skills.
+ Ability to handle multiple projects gracefully in a fast-paced environment.
+ Solution-oriented mindset.
+ Passionate attitude with enthusiasm for personal growth.
+ Excellent active listening skills.
+ Ability to interface with leaders outside of the function.
+ Clear articulation of messages to various audiences and strong relationship-building skills.
+ Develops and maintains effective relationships with a broad group of stakeholders to foster trust.
+ Measurement skills for assessing information, initiatives, and strategies.
+ Flexible and adaptable; able to work in ambiguous situations.
+ Resilient and tenacious with a propensity to persevere.
+ Forward-looking with a holistic approach.
+ Organized with a natural inclination for planning strategy and tactics.
+ Problem-solving and root cause identification skills.
+ High degree of integrity in handling sensitive business information.
+ Team player, able to work collaboratively with and through others.
+ Acute business acumen, understanding MVW’s unique culture and organizational challenges.
+ Demonstrated passion for associates and the company’s vision, mission, and values.
+ Effective presentation and facilitation skills are a plus.
+ Understanding of digital design is a plus.
+ Travel required, approximately 5% of the time.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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