Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Delivery Enablement

Technology5-7 yearsExperience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other. Proven experience in application of IT service management processes and frameworks.Having knowledge and experience in Linux Fundamentals, PostgreSQL Fundamentals and Cloud (AWS / Azure) will be advantageous to the role.
 5-7 years​​​​​​​Proven experience in application of service management processes and frameworks

Additional Information

Behavioural Competencies:

Articulating InformationChallenging IdeasChecking ThingsDeveloping StrategiesDocumenting FactsEstablishing RapportExamining InformationExploring PossibilitiesInterpreting DataProviding InsightsResolving ConflictTaking Action

Technical Competencies:

Application Knowledge for SupportApplication SupportData Analysis and InferenceDocumentingService Level ManagementService Management ProcessesStakeholder Management (IT)Trouble Shooting