\nAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\n\n \n

Provisioning Specialist

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Why We Have This Role

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At Qualtrics, we recognize that our customers' success is integral to our overall success. The Provisioning team is dedicated to ensuring our customers have the appropriate access to all features and services associated with their licensed products. This role is essential in facilitating the smooth launch of new products, optimizing workflows, solving critical system issues, improving the systematic provisioning automation, managing client escalations, and delivering exceptional service to our customers.

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As a Provisioning specialist you will collaborate closely with cross-functional teams, including Engineering, Product Management, Business Planning, Sales, Deal Desk and Customer Success. While your primary focus will be on supporting our customers & internal stakeholders, you will have opportunities to lead projects within the Customer Operations department that drive improvements and efficiencies, benefiting not only our team but the entire organization.

\nHow You’ll Find Success\n\nManage the provisioning of customer accounts, ensuring access to licensed features and services.\nBecome the technical subject-matter expert on our internal onboarding & provisioning system and the Qualtrics platform\nCollaborate with team members to identify and resolve provisioning issues and customer inquiries.\nSupport the launch of new products and services by coordinating with relevant teams.\nParticipate in designing and refining efficient workflows to enhance operational efficiency.\nHandle client escalations with a focus on delivering timely and effective resolutions.\nProvide best-in-class service by communicating effectively with internal and external stakeholders.\nContribute to process improvement initiatives and project management efforts within the Customer Operations department.\n\nHow You’ll Grow\n\nYour analytical skills are critical as you respond to client onboarding and provisioning needs via phone, email, or zoom\nThe one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change\nWe have an open office environment here at Qualtrics, so you collaborate with fellow product specialists to find solutions for both our customers and our processes\nHelp companies achieve their business/company goals, through your exceptional troubleshooting and technical expertise\nImprove your qualifications/technical skills (HTML, Javascript, CSS)\n\nThings You’ll Do\n\nUse your analytical and problem solving skills to respond to technical support needs\nWork with customers ranging our external clients to our internal colleagues including Sales, Customer Success, Support, Business Planning, Engineering, Product \nHelp companies from startups to the Fortune 500 across all industries identify  solutions to achieve their business goals\nConstantly learn and adapt as our products and technologies change\nWork with your team to solve customer questions in an in-office environment three days a week\n\nWhat We’re Looking For On Your Resume\n

Minimum Requirements:

\n\nBachelor’s degree from a top university.\nHard-working self-starter \nExcellent analytical skills\nStrong attention to detail\nAbility to communicate and teach complicated concepts.\nDetail-orientation with an ability to prioritize and meet deadlines.\nInterest in Technology/SaaS industry.\n\n

Preferred Requirements:

\n\nTechnical or hard science major or minor.\nPrior instructing, research, or tutoring experience.\nPrior project management experience\nCoding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).\n\nWhat You Should Know About This Team\n\n\nWe have an open office environment here at Qualtrics, so you collaborate with fellow account services specialists to find solutions for both our customers and our processes\nThis is a new and growing team where you will have an exciting opportunity to provide feedback, shape processes, and develop broad skills. These experiences will fuel future career growth with many options for upward mobility across Qualtrics\nThis is a highly collaborative role where you will engage with colleagues across the company. We are looking for team players who are excited about diving into ambiguity and solving tough problems\n\n\n \nOur Team’s Favorite Perks and Benefits\n\n\nCompetitive salary, performance bonuses, and savings investment account.\nQuarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.\nMonthly allowance for meals, telework and groceries.\nExperience bonus to be used for an “Experience” of your choosing every year.\nAmazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.\n\n\n

 

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The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

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Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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