Specialist, Human Resources – Quezon City, Philippines

Are you looking to play a key role in the operational support of a global FinTech company's human resources (HR) department? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Join Western Union as a Specialist, Human Resources!

Western Union powers your pursuit.

As a Human Resources Specialist, you will be providing first-line support to employees in 53 countries globally. The Human Resources Specialist is the primary point of contact for our employees, providing human resources and process support, including, but not limited to general HR inquiries, and special projects.

Roles and Responsibilities

Act as first line support to general Human Resources inquiries from employees across different regions and countries, Manage the Ticketing system (Service Now), prioritizing inquiries and providing consistent responses to employees within defined timelines Provide accurate and timely responses to inquiries from employees globally with an aim to enhance employee experience.

Role Requirements

At least two years of experience in HR Operations  or Talent Acquisition Administration. Experience of working  across multiple countries and regions will be an added advantage. Focused on delivering in an administrative function with the highest level of attention to detail, quality, integrity, and sense of urgency. Providing responses to HR tickets with accuracy and urgency Proven organizational and prioritization skills with the confidence to follow up and follow through. You must have impeccable time management skills and be able to manage multiple activities at a given time. Comfortable navigating through systems and technology with at least intermediate skills in Microsoft Office suite. Proficiency and interest in generating and putting together reports will be an advantage. Experience in Workday is an added advantage Competent and thrives in a highly matrixed environment and embraces coaching culture. Demonstrates maturity of thinking, proven analytical, and problem-solving skills. Willingness to work in shifts. Spanish written skills will be an added advantage.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 9,000  employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

Paid Sick Leave and Vacation Leave Health card (HMO) coverage with unlimited dependents from day 1 of employment Performance Incentive Program/ Performance Bonus Hybrid Working Arrangement Unique Incentive Program

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

03-03-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.