Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Loss Prevention group within Banking Operations is responsible for moving assets into, out of, and between Schwab accounts. We play a critical role for the firm in our efforts of delivering service and an elite client experience for both retail investors and independent advisors, while providing a controlled and disciplined environment that allows our employees to feel valued and engaged. This is a Specialist role on the Loss Prevention team which is responsible for
reviewing high-risk money movements.

As a Banking Operations Specialist on the Loss Prevention team you will work on a multi-facet team that provides client servicing and processing of time sensitive high-risk client transactions. This role requires the ability to conduct effective telephone interviews and forensic research and document the written results in the case management system in a clear and logical manner. The Specialist will interact with other teams including: Financial Crimes Risk Management, Identity Theft, and the Senior Vulnerable Investor teams to review and resolve cases in addition to communications with internal and external clients.

Responsibilities may include:

Receive inbound calls and make outbound calls to both retail investors and independent advisors and providing outstanding client service through direct client interactionsActively listen, assess client needs, research information, and recognize risks and steps to mitigate firm exposure to fraudEffectively managing and evaluating risk when reviewing client fund disbursements including but not limited to wire transfers, ACH, journals, checks, and international currencyMaking proper and timely escalations in situations involving: account takeover fraud, new account fraud, Senior and Vulnerable Investors, scams, and potential violations of an OFAC or AML natureReceiving and effectively resolving client’s requests to their satisfaction and acting quickly in a high-risk environment to mitigate risk to the firmWork collaboratively and effectively with others in a diverse work environmentTake initiative to perform day to day tasks with limited guidance or direct supervisionWhat you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

2+ years of experience in an operations, fraud, or client service role

Preferred Qualifications: 

Bachelor's degree and/or equivalent work experience preferredFINRA Series 99 or 7 and 63 licenses preferredWorking knowledge of Banking Operations systems preferredExpertise with financial investigations demonstrating risk-based judgement, problem solving skills and strong analytical abilityExcellent verbal communication skills including the ability to handle client escalationsAbility to analyze issues and develop problem solving methodology with minimal guidanceDemonstrated skills related to individual case/workload managementFlexible regarding both schedule and role as both may change with little notice in response to business demandAbility to effectively share knowledge and demonstrate subject matter expertise with team membersMust be team-oriented, great

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance Apply Save job