Business unit, Department, Reporting

Business Unit

DPS

Department

DPS - Outsource & AMS - Application Management Services 

Reports To

Snr Man: Application Management Services 

Grade

S5

Core Description

Responsible for the Application Performance Management (APM) deployment, instrumentation, dash boarding of AppDynamics in various environments of the AppDynamics toolset.  

Part of the daily tasks will include attending to new requests, incidences logged.  

Will be required to assistance with proof of values and input to the pre-sales  application performance management (APM) team   

Key Deliverables / Primary Functions APM toolset deployments  APM instrumentation  APM dash boarding  Attend to incidences logged  Attend to new requests logged  APM root cause analysis  Assistance to Pre-Sales function  Assistance with POV’s  Core Functional Skills & Capabilities Database ManagementTroubleshootingIT ArchitectureCore Behavioural Competencies Culture MatchJob MatchDelivering Results & Meeting customer expectationsPlanning & OrganisingPresenting and Communicating informationApplying expertise & TechnologyFormulating Strategies & ConceptsMinimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/EngineeringOR NQF 4: Grade 12Additional Education -Preferred /Advantage Experience

5 years solid experience in APM monitoring tools: AppDynamics, Dynatrace, Foglight, etc. 

Or

If Grade 12, 7 years solid experience in APM monitoring tools: AppDynamics, Dynatrace, Foglight, etc 

Certifications AppDynamics Certification an advantage.JavaScriptProfessional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control 

0 

Level of Engagement 

Engagement with various levels within the organisation, internal and external to the business 

Special Requirements / Employment Condition Valid Drivers licenseAbility to work staggered hours, shifts, overtime and respond to call-outsWorkplace / Physical Requirements Hybrid Remote WorkerBillableRevenue Generating