Come and work with us.

 

Are you Spanish native or fluent with good Portuguese communication skills? 
Looking to make your career in a multicultural environment in sunny and happy city of Lisbon?
So we have the perfect opportunity for you!

 

Your future project: join our Spanish + Portuguese Customer Support team.

 

Our client is a global leader in beauty and cosmetics, known for its innovative products and commitment to sustainability.

 

As a customer service representative in this project, your daily responsibilities will include:

Provide customer support (B2B), processing of inquiries regarding the product catalog (luxury products) within the specified, defined guidelines/goals Providing information on the delivery status of orders Entering and accepting orders (mail, Excel, SAP) Processing complaints Maintaining the accuracy and security of customer information in the database Forwarding non-standardized problem cases to other functionaries Documenting any queries in the system Researching information and resolving issues using available resources 

 

To succeed in the role, you will need to have:

Native or proficient level of Spanish (at least C1)  Intermediate level of Portuguese (B1)  High level of verbal and written communication skills Background in customer experience within the Spanish market is required. Familiarity with local practices and regulations is essential for this role Motivated, empathetic and enthusiastic personality High level of counselling skills Strong team-orientation and high service orientation Very good skills and experience in the area of business customer service (desirable) PC/Outlook/Internet skills SAP knowledge is an advantage Pro-activity, as well as the ability to organize and plan oneself Ability to prioritize and make decisions Stress resistance, flexibility and resilience Quick comprehension and the ability to implement newly learnt skills quickly Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, Portugal (On-Site work)

 

Benefits.

 

Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

 

Go further with Foundever™

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today!