Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.

Job Description

**Temporary & Part-Time** Approximately 3 months 

Job Description

To provide exceptional customer service and anticipate the guests’ needs by providing Front Desk support, hosting and guiding tours, and contributing to reservations by educating the guests on spa experiences.

Responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, engaging and friendly serviceCreate a welcoming atmosphere for visitors and guests during the arrival and departure processMaintain a high level of professionalism in all aspects of job performance.Host guests through the facility and familiarize them with the surroundings while explaining the wellness journeyAnswer phone in line with standardsGuide the guests towards their specific needs when making reservations and offer multiple treatment bookings via upselling techniquesCommunicate all changes, cancellations and additions to the Back of House Leadership teamProcess transactions and adjustments in Book 4 Time dailyAccept responsibility for cash drawer and ensure it balances at close of shiftFollow all cashiering proceduresAssist with retail salesFollow and complete daily checklistsMaintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spaInteract and communicate effectively with guests, colleagues, and management teamCommunicating housekeeping and maintenance needs to the leadership teamMaintain all brand and quality luxury service standardsMaintain consistency in accordance to Forbes/LQA and Fairmont standardsAssist in conducting self-audits of standardsFacilitate BEO coordination and scheduling of spa event space, classes or activitiesProvide an exceptional experience to all guests, promptly handling any guest comments, complaints, or concerns with discretion and urgencyApproach all encounters with guests, colleagues and members in a professional and personalized manner while leading and coaching the team to do the sameEnsure a safe working environment is maintained at all times and that all colleagues are committed to working safelyEnsure confidentiality of all guest sensitive information at all times.Ensure the necessary resources, functional tools and equipment including linen is readily available through the wellness facilitiesFollow departmental policies, procedures and service standardsFollow all safety policiesAssist with the linen and product inventory, and control procedures, quality control, site inspections, and future development according to the Spa Standard Operating ProceduresComply with hotel security, fire, health and safety regulationsMaintain all spa areas organized and well presented to guests and visitorsProvide administrative support for daily tasks and projectsOther duties as assigned
Qualifications
Experience working in the spa industry requiredPrevious experience in luxury environment preferredMust have a professional image and personalityComputer literacy a must, with a strong knowledge of Microsoft Office applications, Outlook, Excel, and Spa operations systems, namely Book4timePositive attitudeExcellent communication skillsCommitted to delivering a high level of customer serviceFlexibility to respond to a range of different work situationsAbility to work on your own or in teamsStrong guest service orientation requiredSelf-confident, proactive, and able to prioritize and make effective decisionsAbility to work flexible shifts including mornings, evenings, weekends, and holidays
Additional Information

What is in it for you:

Wage: USD $26.00/hourDiscounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.