Spa Operations Manager Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spaone at each Center Parcs locationis uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks.SPA OPERATIONS MANAGER Circa 55,000 per annum plus 12% Bonus SchemeAs the Spa Operations Manager, you will support the Aqua Sana Forest Spa General Manager, leading teams across Treatments, Service, Experience and Training. Working closely with the Vital Caf Bar Manager and key village stakeholders, you will ensure a seamless and high-quality guest experience.You will oversee the day-to-day operations of the spa, providing leadership and direction to deliver a consistently high level of service. Responsibilities include health and safety compliance, departmental maintenance and service consistency. Additionally, you will manage the spa retail strategy and deputise in the General Managers absence.You will support with facilitating and developing a culture that promotes and encourages the general wellbeing, motivation and morale of your team, whilst ensuring effective performance management strategies are in place and your team are actively contributing towards this.HOURS OF WORKYou will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis with a premium rate of pay for hours worked on a Sunday.ABOUT YOUEssential requirements:Sociably confident with excellent interpersonal skills and the ability to support, develop and lead a teamStrong organisational skillsStrong eye for presentation, detail and operational standardsExcellent communication skillsStrong people management skillsPrevious experience of working within a similar role in the Beauty / Spa / Hospitality industryPrevious experience with a Spa / Leisure booking systemPrevious experience of working in a customer service environmentExperience in people management and leading a large team (30+ team members)Previous retail management experienceGeneral standard of educationAbility to build relationships at all levelsFriendly, genuine and warm towards guests and colleaguesAbility to prioritise and organise daily tasksExcellent time management skills and use own initiative and teamworkGood understanding of the Spa industry, treatments and retailDesirable requirements:Previous financial management experienceBeauty Therapy Level 5 Qualification (or equivalent)Beauty Therapy Level 6 Qualification (or equivalent)ABOUT THE BENEFITSCenter Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:Management Bonus SchemePension Scheme with Life AssuranceColleague Recognition and Reward Schemeoffering a choice of Center Parcs and High Street vouchersFree use of our leisure facilitiesDiscounted Center Parcs breaks20% discount in our restaurant and retail outletsAccess to Perks at Work Portal - offering a wide range of retail and leisure discountsAn Employee Assistance Program - providing support on financial, health and legal mattersExcellent opportunities for career development and progression with the opportunity to gain externally recognised qualificationsIf this sounds like your ideal job, then wed love to see your application.Closing date:18th March 2025at 12 NoonInterviews to be held:Week commencing 17th March 2025Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.Follow us -FacebookX (Twitter)LinkedInAt Center Parcs, everyones welcome.We recognise that were all at our best when were being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. Please let us know if you require any support or reasonable adjustments during the application or interview process. Share Apply now