A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets\. **What will I be doing?** As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience\. A Spa Manager will also be required to achieve revenue targets and manage customer feedback\. Specifically, you will be responsible for performing the following tasks to the highest standards: + Manage overall operations of the spa + Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards + Ensure client experience is proficient including bookings, payments, and consultation cards + Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development + Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programms to core fitness\-based schemes + Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement + Manage customer feedback effectively to ensure continuous service and programm improvement + Instill brand values and standards to maintain quality on a daily basis + Liaise with other hotel departments + Ensure customers and guests receive friendly and consistent personalized service from all team members + Respond to audits to ensure continual improvement is achieved + Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed + Ensure health, safety regulations are complied and the rules are observed by members, clients and guests A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets\. **What will I be doing?** As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience\. A Spa Manager will also be required to achieve revenue targets and manage customer feedback\. Specifically, you will be responsible for performing the following tasks to the highest standards: + Manage overall operations of the spa + Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards + Ensure client experience is proficient including bookings, payments, and consultation cards + Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development + Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programms to core fitness\-based schemes + Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement + Manage customer feedback effectively to ensure continuous service and programm improvement + Instill brand values and standards to maintain quality on a daily basis + Liaise with other hotel departments + Ensure customers and guests receive friendly and consistent personalized service from all team members + Respond to audits to ensure continual improvement is achieved + Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed + Ensure health, safety regulations are complied and the rules are observed by members, clients and guests **Job:** _Spa, Health Club, Recreation_ **Title:** _Spa Manager_ **Location:** _null_ **Requisition ID:** _HOT0BFYX_ **EOE/AA/Disabled/Veterans**