Our Mission
The Bay Club Company is much more than a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.     Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."   Our Core Values:   Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.   GENERAL SUMMARY This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.   Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
You will become knowledgeable about all services, programs and activities for all guests in person or over the telephone to provide an extraordinary, 5-star experience while motivating and leading Concierge Associates. Answer phone calls efficiently, with a professional phone etiquette, and in a timely manner to accurately schedule appointments for spa and salon services and direct calls to appropriate department personnel. Greets guests at the Spa Desk and assisting them with checks-in and checks-out for their appointments and services. Maintain the exceptional appearance of the welcome and retail areas in “show-ready” condition by cleaning and tidying the area and restocking appropriate supplies and learning about the products we offer to provide outstanding service.   Prepares packets for upcoming First-Time-Guests and spa locker assignments for upcoming appointments. Know all about our food and beverage menu offerings to assist with guest requests, as needed. Performs other related duties as assigned by management.