Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Source to Pay – Domain Trainee– French – Hybrid Cluj

Responsibilities:

Interacts with:

• Collaborates internally within the company with members of the same team or of other teams in order to accomplish the alocated tasks;
• Collaborates outside the company with client representatives, within the power of authority limits allocated by the direct manager;

Activities:
• Ensures that the process activities are carried-out in accordance with the solution agreed with the customer in the Design and Transition phase;
• Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
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• Proposes and implements the solution for new clients, acting as an SME for the process/processes.
• Poposes, sets and implements the best operational practices across the team and ensures the homogenous and comprehensive knowledge among all the team members.
• Designs transformation projects to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded with the client.
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• Acts as a primary point of contact for all the escalations related to the process.
• Presents the performance indicators in the operational reviews meetings, analyzes data trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.
• Ensures adherence to Smart Opex Framework, distributes and publishes results through company’s systems.
• Proposes and discuss with the client transformation initiatives for process improvements (such as Lean, Green Belt etc.)
• Coordinates and ensures the creation of the Standard Operating Procedure for the processes managed, updates and validates them before sending them to the customer for sign-off, ensuring that they are accurate, comprehensive and explained in a logical manner, tailored to the process needs.
• Successfully finalizing of the training plan related to the role jold and tasks;
• Providing training and preparing other team members with regards to the daily tasks whenever It is necessary or requested by the manager;
• Periodically updating of the working procedures.
• Developing implementation activities of new systems/applicable tools to the processes in scope.
• Provides feedback on the performance and the process activity results to team members, identifies reas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder;
• Keeps a close collaboration with its homologous Pathfinders and Front Runners to be up to date with process and people related issues/intiatives or human resources that may have an impact on the customer
• Participates to the external governance established with the internal stakeholders related to process.
• Participated to different projects, initiatives withi Genpact.
Other responsibilities
• Update the working procedures periodically;
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
• Identify opportunities for continuous process improvement and innovative solutions.
Qualifications we seek in you
Minimum qualifications
• Previous experience in Business knowledge;
• Previous experience of S2P E2E knowledge;
• Working experience in SAP;
• Good level of MS Office – Word, Excel, Power Point;
• Customer service orientation;
• Outstanding Interpersonal and communication skills (oral and written);
• Proactive and resourceful in solving problems, good coordination skills;
• Ability to work effectively in an international environment;
• Self-motivated and able to work with minimum supervision;
• Proficient in French.

What can we offer?
• Attractive salary;
• Stable job offer - employment contract
• Work in the multicultural environment;
• Various trainings (initiating, soft skills);
• Possibility of development;
• Benefits (Medical benefits, insurance, partner discounts, additional vacation days, meal tickets).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.