Job Title Solutions/Connectivity IT Support Engineer Reporting line Managing Executive Location/Franchise West Rand

JOB PURPOSE 

Responsible for assisting in the day-to-day task of the Solutions/Connectivity department.  

Requirements

Experience and Qualifications Required:

Minimum Matric and related Diploma / Degree At least 2 Years of experience in an IT support position A+, N+, Microsoft MCSA/MCSE/MCITP (Or similar Certification). Microsoft MCSE: Cloud Platform and Infrastructure. (Will be to your advantage) CCNA / CCNP/CCIE (Will be to your advantage) ITIL (Will be to your Advantage) Office 365 MCSA (Will be to your Advantage) Linux knowledge & experience (Will be to your advantage) Infosec knowledge & experience (Will be to your advantage)

Key Duties & Responsibilities

Troubleshooting network issues / Server Issue / Mail issues / Connectivity issues Hold a good standing relationship with the clients. Restoring Servers and client data Have skills or Willing to Learn Firewall and Anti-Virus products Learn and manage Anti-Virus Management Console Learn and manage ConnectWise Deployments Report back to your manager Identify sales opportunities or hardware replacements. Identify possible projects to enhance the client infrastructure. Maintain Onsite and offsite backups Maintain Client Server infrastructures in the cloud and onsite Good understanding and knowledge of switching, VLans and cabling Good internet and connectivity understanding Good knowledge of firewalls and security Attend to end user support calls in a timely fashion. Setup and Configure workstations for new users. Good communication skills Attend to tickets logged in our ticketing system Assist users phoning into our call Centre. Resolve tickets in a timely fashion.

KEY COMPETENCIES:

Strong analytical and problem-solving skills. Strong leadership skills. Relationship Building and Networking. Strong Business and Commercial Acumen. Must be Self-driven, results-oriented with a positive outlook. Must be credible, reliable, and determined.

People Management

Drive and maintain a positive and ethical work climate that is conducive to attracting, retaining and motivating a diverse group of top-quality employees/clients at all levels. Responsible for the selection, and performance of the network

Relationships and Roles

Delegate’s authority and responsibility with accountability and follow-up.

Other Assignments

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. The role will be required to perform any assignments when requested to do so by the Managing Executive.

If you are interested in this vacancy, please submit your CV to [email protected] by no later than 30 April 2025.

Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.