Position Summary and Primary Objectives
The Solutions Architect role is to provide advanced support, craft solution proposals and act as a technical pre-sales consultant to the client organizations. The focus of the Solutions Architect will be technical proficiency in the Microsoft 365 area of expertise, while being able to draft formal proposals to customers based upon the customer’s requirement, aligned with our client's service offerings.
The Solutions Architect will serve as a 4th level of escalation for the Service Desk attending to more intricate service requests or scenarios where new or revised architecture needs arise.

Requirements:
Qualifying Experience
5-7 years’ experience supporting Microsoft on premise and cloud environments. 2-3 years’ experience in writing formal proposals to customers. 2-3 years’ experience in presenting to customers, especially to high- level executives. Understanding technically complex environments while being able to communicate requirements efficiently. Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications. Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies. Experience and understanding of software and update deployment methodologies and technologies. Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems. Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc. Knowledge of business continuity services like High Availability and Backup services. Knowledge of System Image deployment for workstations. Knowledge of EDR solutions. Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software. Extensive Server knowledge: sharing, security, Active Directory knowledge, Server Virtualization and security hardening. Customer Service experience. Education and Training
Grade 12 A+ N+ MCITP/MCTS/MCSA MS-900, AZ-900 (Additional certifications such as MS-740, MS-203, MS-500 a benefit) MS-700 MS-102 or equivalent MD-102 or equivalent Other IT related certifications may be presented
Main Duties / Key Accountabilities
Writing of professional proposals to customers in order to address their needs while understanding their explicit requirements. Customer engagements to clearly understand their requirements. Present solution proposals to customers. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system. Works with vendor support contacts to resolve technical problems. To provide a mentor and training role to co-workers. Some level of Technical Pre-Sales assistance to customers is expected. Other Duties as required.
Personal Attributes and Skills Required
Ability to work without supervision. Own car and valid driver’s license. Will need to mentor lower-level support staff. Working Hours
Normal hours of Work will range from 8:00 to 17:00. Hours may vary and will require occasional evening and weekend work as directed by the company needs.