Solution Delivery Manager

Contract

 

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

 

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

 

A Brief Overview
Solution Delivery Managers (SDM) leverage technical and business acumen to define, develop, and deliver software solutions to delight WWT customers. SDMs are relentlessly focused on driving as much value to WWT's customers as possible through providing clarity and alignment on the customer's stakeholders' business objectives and end-user needs, continuously prioritizing delivery plans with shifts in the business and the broader macro-environment, coordinating a collaborative environment between customer stakeholders and delivery teams, maintaining a healthy delivery team, and identifying innovative solutions to grow WWT and their customers' businesses.

Responsibilities:

Relationship Management: Cultivate business relationships with customers (from C-Suite to IT development leaders), as well as internal cross-services leaders within WWT. Service Delivery Excellence: Ensure the effectiveness of delivery team(s) ability to build software solutions on time, within budget, and with high quality. Provide technical and business support, and be the escalation point for ANY issue related to our teams, our engagements and our customer. Financial Oversight: Own the creation and maintenance of an engagement's financial performance; including providing the necessary transparency to WWT and customer stakeholders, as well as Senior Leadership escalation when needed. Additionally, create the necessary change orders, invoices, etc. Business Partnership & Consulting: Function as a trusted advisor regarding relevant markets, business strategies, and operating environments to customers. Technology Advising & Consulting: Translate business and end-user needs into enterprise/IT product solutions and product strategy. Agile Engineering Leadership: Deploy agile engineering best practices as appropriate through the software development lifecycle to ensure the team is focused on delivering the highest value scope, while maintaining a healthy work environment. Risk Mitigation: Identify and quantify risk factors to facilitate the development and implementation of software solutions, as well as identify and implement the necessary mitigation strategies to remedy risks. Negotiation & Influence: Engage in discussions to reach an agreement and create outcomes affection the actions, behaviors, and opinions of customers and delivery teams. Business Growth: Grow the WWT Application Services business through continued displays of adding value to the customer. Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects, and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and Account Teams. Communication: Manage the regular meetings and communications to ensure alignment and clarity amongst: cross-functional WWT teams, Account Managers, Services Sales, Performance Management, the larger App Services teams, Project Analysts, ATC, Architecture teams, etc.