Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-beingPerformance BonusGlobal network of industry expertsExtensive training resources

Job Description:

We’re looking for a Software Technical Specialist to join our GWAM INV L2 Application Support team at MBPS. In this role, you are expected to:

Be responsible and provide wide variety of systems from a Level 2/3 perspective in supporting and maintaining critical and non-critical products/applications across GWAM.Be involved with an Agile, high performing team doing application support, application deployment, business requirement gathering, troubleshoot production defects, provide technical analysis and work with multiple stakeholders to drive issues to resolution that conform to Manulife standards.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

Incident, Change and Request Management.Work with business clients, internal and external teams to debug or trouble shoot applications.Coordinate and collaborate the development efforts with the development team for major enhancements.Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team.Liaise between business users and IT internal and external teams.

Qualifications:

Education: Bachelor's Degree holdersExperience: Minimum 2 years working experience supporting systems at Level 2 (support).Hybrid Work Arrangement: Hybrid (3x a week onsite) / Rotating shift / OncallMinimum Skills to Hire/Must Haves:Proven ability to multitask both independently and within a team.Client and action oriented, takes initiative, creative and proactive thinker.Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation.Understanding of Azure Cloud TechnologiesSuccessful candidate will have strong knowledge and experience in at least 4 of the following technologies:CA Workload AutomationServiceNow / Jira / other workflow toolsMS SQL / OracleShell Scripting/ Power Shell / UNIXPowerBIInformatica development (or related ETL tools)

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid