**Introduction** A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** * Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. * Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. * Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. * Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. * Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. * This position requires a comprehensive understanding of both xLinux/zLinux and z/OS operating systems and proven experience using general troubleshooting tools and commands for these platforms. * The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise. * Excellent written and spoken English skills are required. * *Occasional late shift and weekends work may be required. **Required technical and professional expertise** * 1 to 3 years of Experience in a customer-facing role * Analytical ability (Problem determination/troubleshooting/researching) * Good time management and organizational skills * Self-starter & ability to work effectively in a team environment * Strong technical background in computer systems * Excellent communication skills * Self-motivated and proactive to solve problems and accomplish assignments * Logical and analytic approach to problem solving * Organized, analytical and methodical * Highly reliable, team player * Good knowledge of xLinux/zLinux Operating System and/or z/OS Operating System * Very good spoken and written English skills, other foreign language is a plus **Preferred technical and professional experience** * Familiarity and/or experience with installing and configuring z/OS products which integrate with Unix System Services (USS), RACF, TCP/IP. Knowledge of JCL and various subsystems (e.g., CICS, IMS, WAS, MQ)