From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.   

 

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.   

 

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.  

 

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the  Cape Town office.  

Please note, the successful candidate will be required to work UK hours, and therefore will be able to take leave on UK public holidays in place of recognised South African public holidays.

MRI Software is seeking a Software Support Analyst to join our team in Cape Town, South Africa, working UK hours 09:00 to 17:30 Monday to Friday. Our Software Support Analysts are responsible for resolving customer queries and will need to analyse software issues to recommend solutions, engaging with clients via telephone and case raised by clients on our online portal. The successful candidate will need to listen and empathise with our clients and use your troubleshooting skills, positive attitude and knowledge of the software to meet their needs to deliver a consistent professional experience.

As part of second line support you will be dealing with cases logged via the myMRI Client Portal by the client, that have already been triaged by our first line team. You will also be taking incoming calls from our clients to assist with their queries regarding their day-to-day use of the software.

This role specifically relates to our Agency products, in depth training on our systems and infrastructure will be provided.

Requirements:

Proven experience in a customer facing role (2-3 years)Good interpersonal skills. Patience is essentialExcellent written and oral communication skillsAbility to multi-task and work well under pressureA strong problem-solving skillsetProfessional image and appearanceMust be fluent in English Excellent computer skills and knowledge of Microsoft Office productsEffective time management

Preferences:

Knowledge of any MRI productKnowledge of the rental property processFamiliarity with the property or software industryExperience or knowledge of accounting practicesTechnically proficient

We’re obsessed with making this the best job you’ve ever had!  

•                  We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

•                 Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.  

•                 Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.  

•                 Invest in our competitive Personal Pension plan and help set you up for your future.  

•                 Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).   

•                 Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!

•                 Income Protection Plans give you the peace of mind you deserve.   

•                 Further your professional development and growth with our generous Tuition Reimbursement Schemes.  

•                 Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

 

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.   

 

Amazing growth takes amazing employees. Are you up to the challenge?  

 

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!  

 
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.  

 

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.