**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk. We live in a moment of remarkable change and opportunity. Data and technology are transforming industries, society, and even the workplace by creating professions that did not exist before the emergence of data, cloud, social, and mobile technologies. As the largest technology and consulting employer in the world, IBM is a leader in this global transformation and is just the place to continue your career. Network in an open, friendly and flexible work environment where diversity is embraced, while new and creative ways of thinking are encouraged and supported. As an IBMer, you can change the way the world works. Join IBM and be part of a diverse and global team of thinkers and doers—people who want to make an impact, cultivate their expertise, and collaborate with some of the world’s top business and technology professionals. **Your role and responsibilities** We are currently in search of a senior software tester to join our IT development team, focused on delivering core capabilities for our comprehensive, Salesforce Service Cloud based enterprise platform for IBM Client Support. IBM’s Cognitive Support Platform is used by 25K+ IBM Support professionals in over 200 countries and territories around the world, to deliver product support to IBM’s customers. This position will be on our middleware squad that is responsible for the application that provides our customers a set of APIs to submit and track service requests with IBM. This position provides an opportunity to work on a leading edge, enterprise scale Salesforce implementation, that will challenge you to grow your technical skills at an accelerated pace. Responsibilities * Act as a subject matter expert for the middleware interface by assisting customers with boarding tasks from initial mapping, configuration and testing through final production deployment * Test development changes to the established APIs * Resolve customer issues throughout the boarding process and report any non-standard requirements back to the development team * Understand and work in an agile environment with the ability to work on numerous stories and issues simultaneously in a fast-paced environment * Create and review technical documentation. Role will be a hybrid remote/onsite work model at either the RTP/Raleigh or Austin, TX campus locations. Must be living distance from campus. No sponsorship offered for this opportunity **Required technical and professional expertise** * Two plus years of experience in application unit and system testing. * Understanding/working knowledge and at least one year of experience testing SOAP, JSON, and REST-based webservices/APIs and HTTP protocols * Proven track record of delivering high quality results in an environment that requires multi-tasking * Strong verbal and written communication skills, with the ability to interact effectively and drive conversations among technical teams, business stakeholders and IBM customers. **Preferred technical and professional experience** * Experience using Salesforce * Experience using Jira