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We are currently seeking an experienced professional to join our team in the role of Software Engineering Manager.

Business: Markets Sec Services IT

Principal responsibilities

Production lead for TREATS SSDML ChinaManage China Service Management team to deliver 7x24 RTB service delivery model to provide best in class service for the global applications in TREATSProvide a high and proficient level of governance and control across the Production estate, ensuring Production Stability and Service Resiliency are maintained globally so that internal business lines and external clients are able to undertake business processes without interruptionCommunicate with business and major IT stakeholders timely for production incidents and identify risks that may realize into business impacting incidentsAct as Service Recovery Manager(SRM) for APAC during Major Incident Management(MIM) when required and direct resources for service recoveryInitiate and take lead on service improvement projects and innovationsChair or represent Major Incident Reviews for TREATS as and when requiredProduce and input commentary for TREATS when required for Group, MSS MSSOT reportsPlay the Relationship Manager role in APAC to bridge all IT functions with the business teams, and to facilitate dialogue with right parties, including senior executives and resolve problems.Responsible for APAC regions ‘State of the Nation’ Daily report detailing Incidents related to TREATSRepresent TREATS in multiple MSSOT and regional Meetings, Service Resilience working groups and APAC Service Management forums.Continually improving the operating environment for production, focusing on reducing toil, improving automation across TREATS applications, using data.Hands on in innovation to improve automation of production environment and drive the development roadmap on internal tooling – Spider / OptimiSer