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We are currently seeking an experienced professional to join our team in the role of Software Engineering Manager.

Business: Global Ops Automation IT

Principal responsibilities

Strategy and delivery management:

Ensures alignment of the Technology roadmap and strategy with the agreed Outcome OKRs e.g organisation design, location strategy, process optimisation and technology governance.Is accountable for end-to-end technology outcome delivery, managing creation and deployment of technology solutions for customers.Tracks and communicates feasibility of delivery within Outcome Streams, supporting investment cases, hypothesis testing, and analysing demand from Outcome Streams.Assesses feasibility of existing solutions’ replication and generate appropriate solution proposal, assess feasibility of delivery for proposed solutions and the readiness to build them to support prioritisation of backlog.Work with Head of Software Engineering, Architects, Product Transformation Leads and Platform Leads to drive the agenda of solution pattern evolvement and enabler roadmap development.Ensures delivery adheres to delivery standards including Solution Controls Frameworks and Business Transformation Frameworks.Defines key non-functional requirements for the solution to be developed.

Team and capacity optimisation:

Leads teams (e.g., 60-100 FTE) using agile methodologies, utilising a DevOps approach to ensure each digital product globally operates on a single code base and is delivered through teams operating a continuous integration and continuous delivery framework.Optimises capacity (working within fixed capacity) to better align to strategic Outcome intent and reduce operational bottlenecks.

Governance and financial management:

Facilitates quarterly planning (e.g., QBR) and execute agreed objectives.Manages risks and dependencies, resolves or escalates impediments, and optimises flow of work through delivery teams.Owns the tracking of spend against budgets, ensuring budgets are adhered to, and managed in line with financial best practice.Owns the Outcome charges to recover incurred costs and ensure effective communication of Portfolio level financial information.

Technology performance optimisation:

Drives high Technology service performance, resolving incidents in a timely fashion.Measures, track and improve customer focused operational KPIs (e.g., customer servicing time, NPS).Ensures appropriate global, reusable technologies and capabilities are leveraged for efficient technology delivery.

General

Proven experience in a relevant role e.g., as a Technology Value Stream Lead, Senior Product Owner from a financial services organization background ideally Evidence of strong technical knowledge and understanding of a variety of technologies and systems Evidence of effective communication and interpersonal skills, with ability to articulate technical concepts At least 10 years of working experience in technology, 10 years in management/leadership capacityProven experience of partnering effectively with Executive Level business stakeholders e.g. Group General Managers and making commercially astute decisionsEvidence of transformation mind-set to delivery Evidence of excellent leadership and people skills (change agent, decision making, influencing, communication)Ability to work across cultures and locations in a complex, matrix organisation with colleagues from across 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) being respectful of different cultures

Functional Knowledge

Expert understanding of products, services, and underlying processes for Value Stream. Experience of DevOps/DevSecOps or SCALE Agile processes Ability to champion the customer in strategic and tactical decision-making scenarios Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting issues.Detailed understanding of multiple business areas and relevant technology domainsAbility to understand and deliver towards customer needs in large, global, complex organisations

Leadership Teamwork

Build and maintain the broad and diverse set of skills required to run and effective operational team Leadership of Sub Stream and related roles to ensure best practices for the team Exceptional ability to lead diverse cross-functional teams, with strong people leadership, teamwork, gathering information and analysing, judgment, decision making and communicationPartner with Chief of Staff (CoS) and HR to ensure there is a strong colleague development framework in place including succession planning, diversity balance, nurturing, coaching, skills development, and career progressionBuild a culture that supports innovation, learning, collaboration, transparency, and inclusiveness.