Dematic is seeking a dedicated Professional (Level 3) Software Support Engineer to deliver remote, second level customer support within Dematic or equivalent experience's Global Software Organization! The work schedule for this opening is Monday through Friday, 8:00 AM EST - 5:00PM EST. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

What we offer:

Career Development Competitive Compensation and BenefitsPay Transparency Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

 

The base pay range for this role is estimated to be $75,000 - $110,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. 

Tasks and Qualifications:

What you Will Do in This Role:

Assist project and technical engineers in integration of new systemsAssist technical and development personnel in application quality testingWork on site to install, commission, and test installation of material handling solutionsProvide specified technical support to customers on-siteTroubleshoot server hardware, Ethernet networks and other peripherals such as printersReview Sales and Estimating Functional Specification documentationTravel approximately 5% of the time to different customer locations and Dematic locations in the United StatesParticipate in an on call rotation during non-business hours

What we are looking for:

Bachelor's Degree or equivalent experience in Computer Science, Software Engineering, or a related fieldAt least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)Experience with Oracle databases, MS SQL DatabaseExperience with Windows operating systemsInnovative Thinkers: Individuals who dare to think boldly and are not afraid to challenge the status quo.Extraordinary Teammates: Individuals ready to learn from and contribute to a diverse team.Self-Starters: Candidates who are committed to personal growth and continuous learning.Future Leaders: Individuals who seek to build a career that goes beyond a regular job and is driven by their passion.

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