Software Engineer III - GBS IND Chennai, India;Madhapur, Hyderabad **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview** ***** **:** The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Position Summary **Job Description** ***** **:** The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. The ServiceNow Engineer will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. . **Responsibilities** ***** **:** + Contributes to the ServiceNow platform roadmap and strategy. + Develop and maintain the ServiceNow platform in alignment with the strategy. + Enforce platform engineering and development standards. + Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence. + Provide input to and sign off on solution design for complex features. + Adhere to ServiceNow code quality control processes and routines. **Requirements** ***** **:** **Education** ***** **: B.E/BTech Comp Science, M.C.A,** **Experience Range** ***** **: 9 years – 14 years** **Certifications*:** + ServiceNow certified implementation specialist (CIS). + ServiceNow certified application developer (CAD). **Foundational Skills** ***** **:** + Experience in ServiceNow Cloud platforms. + Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle. + Experience with continuous integration between ServiceNow modules and integrated applications. + Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions. + Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies. + Experience supporting ServiceNow integrations for security, risk, and compliance. + Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting. + Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards. **Desired Skills** ***** **:** + Experience leveraging MID servers for integration and automation. + Experience with front-end technologies like HTML, CSS, and JS. + Experience with custom REST/SOAP APIs (web services). + Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets. + Experience with CMDB design and implementation. + Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.). + Experience gathering and analyzing system requirements. **Work Timings** ***: 8.30 am – 5.30 pm and 2.30 pm to 11.30 am** **Job Location** ***** **: Chennai/Hyderabad** Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.