We didn’t make Amazon a trillion-dollar company – our customers did. We want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that prevent and resolve issues faced by our customers.

One of the problems faced by Amazon customers worldwide is "porch pirates" who steal packages left at customers' doorsteps. Secure Delivery is a solution that prevents bad actors from stealing packages and ensures successful delivery experiences for customers. Join the Secure Delivery team and help solve real-world problems at enormous scale.

Key job responsibilities
As a Software Development Engineer on Secure Delivery, you will design, develop, and own scalable solutions that empower Amazon to provide the best delivery experience for customers.

Your work will range from building new systems that serve billions of requests at lightning speed, to working across teams to build complex integrations with Tier-1 Amazon systems and advanced science models. Through your contributions, you’ll tackle complex technical challenges, create innovative solutions with a direct impact on customer trust, and work on systems that are critical to Amazon’s operational excellence.

A day in the life
Welcome to the team! We're the folks who make things work smoothly behind the scenes. We work together to tackle challenges, design the best solutions, evaluate complex tradeoffs, share feedback with each other, and make sure our code is top-notch.

Need help with a coding puzzle? We've got each other's backs. And when we crack a tricky problem, you can bet there's a mini celebration.

Join us if you have a passion for problem-solving and want to be part of a team that keeps things running seamlessly. We're not just coworkers; we're a bunch of tech enthusiasts making a difference to bring smiles to our customers.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Fertility Benefits
3. Maternity and Parental Leave Options
4. Paid Time Off (PTO) and Paid Holidays
5. 401(k) Plan and Match

If you are not sure that every qualification on the list describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Secure Delivery safeguards millions of Amazon deliveries. We build and maintain systems that identify delivery risks in real-time and automatically implement protective measures. Operating at the intersection of multiple teams, we leverage machine learning and customer insights to prevent package theft across Amazon's global network. We continuously evolve our software to enable trust in Amazon's delivery experience, while maintaining the speed and reliability customers expect.

Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work-Life Balance
Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures. We've built an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.