As the Social Media Coordinator, you will manage The FIX’s digital communities (with a combined following of over 2.1 million). This includes end-to-end content planning, paid and organic strategy execution, social listening, and community management. You’ll collaborate closely with internal teams and external agencies to ensure our brand identity shines across all platforms.

 

Key Responsibilities:

Develop and implement engaging social media strategies that align with overall marketing objectives. Create and manage a monthly content calendar for both organic and paid media in collaboration with the creative team and media agency. Lead social community management across platforms (e.g., Instagram, TikTok, Facebook, Twitter), ensuring timely and brand-appropriate responses. Monitor and report on platform performance weekly and monthly using analytics tools, offering insights and recommendations. Provide live social media coverage at brand events, launches, and activations. Maintain a strong understanding of digital trends, youth culture, and competitive activity to inform content decisions. Assist in campaign brainstorming sessions and contribute innovative, on-brand ideas for content and engagement. Write compelling, fashion-forward digital copy that reflects The FIX’s unique voice. Brief internal and external partners to ensure on-brand, high-quality deliverables. Adapt quickly between remote and on-site work as needed. Ensure customer-centricity, proactivity, and agility in day-to-day tasks.  

Qualification & Experience:

Degree or diploma in Marketing, Media, Communications, or a relevant field. 1–2 years’ experience in social media or community management. In-depth understanding of scheduling tools (e.g., Hootsuite, Meltwater, Meta Business Suite). Basic understanding of paid media strategy and performance metrics. Proven ability to work under pressure and in fast-paced environments. A genuine interest in fashion, youth culture, and digital innovation.

Skills: 

Strong copywriting and storytelling skills tailored for digital platforms. Excellent communication and time-management skills.

 

Behaviours:

Business Insight - applies market and business insights in order to drive organisational objectives Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner Customer Focus - understands, anticipates, and meets the needs and expectations of customers Decision Quality - consistently makes timely, well-rounded and informed decisions Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

 

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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