Social Media Community Engagement Specialist

Pella, Iowa or Urbandale, Iowa (Hybrid)                                                                                  

 

Leads correspondence and reputation management on all Pella social channels and third-party review platforms. Supports Social and Influencer manager on influencer contracts and content development. Schedules and reports on social media posts on behalf of the Pella brand. Collaborates extensively with Customer Service team to route customer inquiries. Provide metrics that includes social media platform results, social sentiment, and assessment of and performance on third-party ratings and reviews performance. Manage online directory listings alongside local branch support internally. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor and respond to inquiries and reviews from current and potential Pella customers on social media sites including, but not limited to, Facebook, Instagram, Pinterest, YouTube, Google My Business, Yelp, and Houzz. Schedule and report on social postings on behalf of Pella platforms. Coordinate with Pella Customer Support Team to resolve product and other customer issues and provide follow-up as necessary. Update and monitor changes to online directory listings. Provide monthly metrics for third party ratings and reviews across the Pella Direct Sales Network. Other duties as assigned.

SKILLS / REQUIREMENTS:

Demonstrated capability in social media reputation management and measurement. Proficiency in content marketing and social media strategy. Strong creative/communication skills.  Strong collaboration with boundaries of decision making. Social customer service oriented with an ability to follow up and resolve issues. Extremely detail oriented with a strong work ethic.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree (B.A.) from a four-year college or university; or 3-5 years of related experience; or equivalent combination of education and experience.

COMPUTER SKILLS:

Must be proficient in social media, Outlook and all systems utilized to support Pella’s customers.