Social Commerce Assistant, 12 month FTC HarperCollins Publishers Employment Type Contract 12 months Fixed Term Contract Location Hybrid · London, UK 3+ days office based Salary £28,500 (GBP) Seniority Junior + Closing:12:55am, 26th Feb 2025 GMT Perks and benefits Work from home option Healthcare Retirement benefits Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Extra holiday Professional development Mentoring/coaching Paid volunteer days Flexible benefits scheme Cycle to work scheme Candidate happiness 8.66 (27925) Job Description You’ll love reading and be immersed in the world of books on social media. You will play a pivotal role in engaging and nurturing our community, reaching new readers and being at the forefront of an exciting social commerce project. Key Responsibilities: + Assist the Social Commerce Team with the day to day running of our Shop. + Support and create organic and paid social media content: Focusing on engaging videos and Lives. + Shop catalogue management: Collating titles for monthly uploads, uploading titles, managing pre-order titles and optimising products. + Manage stock inventory: checking ISBN details, liaising with inventory team, uploading reserve information to internal systems. + Liaising and supporting our customer service team: helping chase orders, solve problems and maintain a healthy shop. + Support creator outreach and create relationships. + Create and maintain relationships with internal and external stakeholders. Desired Experience and Qualities: + Content Creation – whether it’s your own account or for a brand + A passion for reading + Exceptional written and verbal communication skills + Basic video editing experience e.g. TikTok, Instagram Reels + Familiarity with social media scheduling tools and analytics platform + Comfortable in front of a camera for video (including Livestreams) + Creative mindset with the ability to generate engaging content ideas + A natural collaborator who loves working as part of the team Ability to work independently, manage time effectively, and meet deadlines Benefits + Hybrid working model (3 days in the office) + 28 days holiday plus bank holidays (option to buy and sell holiday days) + Enhanced pay for maternity, paternity, adoption and shared parental leave + Private healthcare cover and life assurance + Summer Hours + Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal + Season ticket loans (from day 1 for entry level) and cycle to work scheme + Relocation Rent Support Loan + Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work + Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes + Virtual GP and eyecare vouchers + Gym membership discount + Onsite physiotherapy (London only) + Charitable donation matching and 2 volunteering days + We're a certified Carbon Neutral company + Green Electric/Hybrid Car Benefit Scheme (salary sacrifice) + With Trees for Life we plant a tree in the Highlands of Scotland for every permanent hire + Free e-books and audiobooks, digital newspaper subscriptions and discounts on books + Subsidised canteen and retail discounts + Onsite prayer room The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking internships or entry level positions. For more information visit https://www.btbs.org/ (recruitment@harpercollins.co.uk) At HarperCollins, we value authenticity and integrity in our recruitment process. To ensure a fair and accurate evaluation of all applications, we ask that all responses to assessment questions reflect your own thoughts, experiences, and capabilities. This allows us to fairly assess your knowledge, skills, and experience to determine how they align with the role. We value diverse perspectives and genuine contributions, even if answers are not perfect. The use of AI tools or external assistance to generate responses is discouraged unless explicitly permitted for specific tasks. If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly tostephanie.jemmett@harpercollins.co.ukwith subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days. Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.