Senior Relationship Manager: Card Acquiring

Requisition: 138644
Role: Senior Relationship Manager: Card Acquiring
Closing Date: 04 April 2025
Location: Sandton

Job Family Sales And ServicesCareer Stream Client ServiceLeadership Pipeline Manage ManagersJob Purpose To build relationships with government; communities and civil society organs by taking banking to the people through consumer financial education initiatives in order to position Nedbank as the bank for all people; as per the business strategy.Job Responsibilities Manage and monitor achievement of departmental strategy. Facilitate goal accomplishment. Mitigate and manage risks, ensuring compliance. Streamline client experience by attending process review forums and ensuring compliance to legislation. Plan use of resources by balancing availability of resources against internal and external stakeholder requirements. Leverage team strengths. Improve departmental results. Manage and review departmental budgets. Manage and monitor client service. Evaluate performance, process and service related issues. Support acquisition of new clients by Nedbank Retail. Align interest of internal and external stakeholders. Build and maintain relationships with relevant stakeholders. Collaborate with internal stakeholders. Manage key issues raised by external stakeholders in performance meetings. Provider regular communication through newsletters. Ensure transformational target are met. Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth. Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved. Deliver a worldclass service by ensuring a client centric culture. Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps. Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy. Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision. Identify relevant development needs. Maintain a high performing team by identifying a talent pool through career conversations and using the talent grid principles and developing talent retention programmes. Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members. Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices. Improve productivity and reduce costs. Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Minimum Experience Level Must have 5 years relevant Sales experience.  Must have track record experience in Banking, as well as Card and Acquiring  Must have experience in a long-term relationship building with high value clients. Technical / Professional Knowledge Business administration and management Business terms and definitions Change management Financial Accounting Principles Governance, Risk and Controls Principles of project management Relevant Nedbank product knowledge Relevant regulatory knowledge Talent management Management information and reporting principles, tools and mechanisms Behavioural Competencies Building Partnerships Earning Trust Communication Customer Focus Business Acumen Planning and Organizing

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Please contact the Nedbank Recruiting Team at +27 860 555 566