Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

Job Description

Job Requirements and Preferences: 
 
Basic Qualifications: 
 
Minimum Degree Required:   
Bachelor Degree 
 
Required Fields of Study:  

Computer and Information Science, Management Information Systems 
 
Minimum Years of Experience: 5 Years 

 

Certification(s) Preferred:  

ITIL 4 

BMC Certified Associate – Helix ITSM, additional Service management related certifications 

 

Preferred Knowledge/Skills: 

Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs including: 

Experience implementing BMC Helix ITSM and related service management, ITAM, ITOM modules across different client environments; 

Experience implementing industry leading discovery technologies (SCCM, ServiceNow, Splunk, Dynatrace, etc.), including configuring integrations between these tools and the BMC Helix product suite; 

Experience deploying and integrating BMC Helix Discovery, or related discovery technologies, including configuring integrations with downstream IT monitoring and observability tools  

Experience implementing business and technical architectures related to ITSM Transformations; 

Experience developing technical implementation documentation and tool deployment configuration guides; 

Experience developing custom-built ITSM request forms and process workflows within the BMC Helix ITSM tool; 

Experience configuring the ecosystem of tools integral to ITSM Transformations; 

Configure and implement solutions within BMC Helix products to satisfy IT process and control requirements in a proven and efficient way; 

Experiencing configuring tools to allow for capturing full IT asset footprints within AMDB and CMDB, including configuring integrations between BMC Helix tooling and common asset configuration tools (SCCM, JAMF, etc.)  

 

Demonstrates intimate-level abilities and/or a proven record of success in the following areas: 

Identifying and developing opportunities to assist clients with necessary technical solutions; 

Bringing together the right technical perspectives while integrating feedback from clients and team members; 

Communicating complex information simply; 

Approaching new projects with an open mind; 

Believing empathy for coworkers and customers is key to your success; 

Valuing learning from mistakes and ask for help when needed; 

Persevering through challenges; and, 

Believing in the value created by diverse teams and can adapt to a variety of working styles. 

Demonstrates intimate-level abilities and/or a proven record of success in the following areas: 

IT Service Management, ITIL 4; 

IT Asset Management; 

BMC Helix ITSM; 

ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.);  

Cloud Platforms (Amazon Web Services (AWS), Azure, GCP); 

Cloud and Asset Discovery, including tagging integration and federated configuration; 

Cloud Application Performance Monitoring (APM); 

Cloud AI Ops / AI Monitoring; 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Engineering, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Embracing Change, Emotional Regulation, Empathy, Hardware Troubleshooting, Inclusion, Infrastructure Architecture, Infrastructure Management, Infrastructure Monitoring, Infrastructure Optimization, Infrastructure Services, Infrastructure Support, Intellectual Curiosity, IT Infrastructure {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date