Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

As the Slots Manager, you will be entrusted with the critical responsibility of delivering the Grosvenor slots strategy (GSS) and providing essential support to General Managers in maintaining an efficient slots operation. Your primary focus will be on driving slots revenue performance across a region and managing slot KPIs to achieve the required commercial targets.

This role will require you to travel 2-3 days a week to our venues.

Main Accountabilities & Responsibilities:

Manage day-to-day "Always on" slots operations, including supplier relationships, to meet required SLAs and commercial targetsConduct regular Business Review Meetings and ensure follow-up actions are delivered with expected resultsMaintain brand standards, compliance requirements, and responsible gaming proceduresDeliver and optimise promotional campaigns, ensuring venue participation and suggesting improvements while regularly attending the promotional meetingsStay informed about the Slots industry across all sectors (Casino, LBO, Bingo, AGC, Online) and recommend revenue-enhancing changesSupport clubs with Slots counts, collections, and discrepancy investigationsRecommend layout / venue changes that would enhance the revenue from SlotsDevelop supplier relationships and maximise opportunities for product development in collaboration with the E-Gaming Team

Product and Supplier management

Ensure Supplier SLAs are maintained and developed as needs changeWork with the wider E-Gaming Team to develop supplier relationships and maximise opportunities for product developmentMaximise revenue by ensuring the Machines / Terminals are situated in the prime positions, in relation to the Grosvenor Slots Strategy, ensuring this is regularly reviewedContinue to develop and support Grosvenor’s commitments to its Responsible Gaming procedures

QualificationsCasino slots operations industry backgroundProven track record of positively influencing performance of venues and third-party suppliersPerformance driven & commercial mindsetGood communicator and ability to influenceCollaborative style and approach to workEffective team management skillsGood time-management and prioritisation skills

Additional Information

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