Position Summary

Under direct supervision of the Slot Tech Supervisor, the Slot Electronics Bench Technician will troubleshoot, repair and maintain slot machines, components and related parts, assemblies and sub-assemblies for the Tohono O’odham Gaming Enterprise (TOGE)

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

Maintains superior relationships with support departments to help execute transactionsEnsures compliance with all State and Tohono O’odham Gaming Office (TOGO) regulations, including Internal Controls (ICs)Exhibits awareness of the various types of slot device-cheating methods and is able to recognize any potential attempts while monitoring the gaming floorCapable of handling routine complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnelOperates hand tools, soldering equipment, electrical test equipment, and other equipment as neededRemoves, moves, installs and/or upgrades slot machines to include their electronic components, systems, and peripherals; maintains an accurate inventory trackingPerforms all types of diagnostics and repairs to correct mechanical, electrical, and electronic failures to the component level; troubleshoots via reading and identifying components within schematics; monitors and tracks all malfunctions to include the cause, repair and parts involvedPerforms slot machine RAM clears/key chips and configuration of set-up options to meet manufacturers and regulatory agency specifications; troubleshoots, installs and operates machines accounting system, slot machine operations, ticket in/ticket out system; and parts system maintenanceTracks, records, and safeguards all funds used for testing and other diagnostic functionsMaintains all TOGE confidential records and information, including proprietary information, slot machine records both written and electronic, guest information, machine play history, financial information, game settings, etc.Performs other duties as assigned

Minimum Qualifications

Education And Experience

Associates Degree in Electronics or related field, plus two (2) years of Electronic Repair experience; or related education, experience and/or training. Relevant and direct experience may be considered in lieu of the degree requirement. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license, and to include the following:

Knowledge, Abilities, Skills, And Certifications

Knowledge and proficiency in advanced mathematicsMaintain proper maintenance of shop equipmentMaintain proper documentation of all Gaming Machines and Gaming Machine Equipment verifications, tests and maintenanceProvide exceptional service to our guests and employees when performing job duties and conduct oneself in a professional and businesslike mannerMaintain an acceptable consistent, and regular attendance recordEnsure full compliance with departmental Internal Controls, policies, procedures and regulationsAbility to communicate effectively in the English language, to include reading, verbal and written proficienciesAbility to demonstrate outstanding guest service delivery and guest service recovery techniques at all timesAbility to make board level electronic repairs, including surface mounted componentsAbility to proficiently use all electronic repair equipment, test equipment and diagnostics equipment in the execution of dutiesAbility to control the influx of bad parts, troubleshoot and repair for stock replenishmentAbility to read and interpret detailed schematics, technical manuals and illustrated parts breakdowns to isolate problem componentsAbility to proficiently identify components by design, type and rating from component markings or schematic calloutsAbility to remedy Repairs and Maintenance expenses through strategic component repair verses assembly reorderingAbility to complete moderately complex administrative paperworkAbility to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levelsSkill in operating business computers and office machines, including in a Windows environmentAbility to work in a fast paced, multi-tasking environment, at times, under levels of stressAbility to wear/use communication devices such as ear piece/radio device, hand held tablets or other forms of service communication devicesKnowledge of basic manual hands tools, i.e. hammers, screwdrivers, socket sets, wrenches, etc., and of electronic and mechanical troubleshooting methods and techniques

Physical Demands

While performing the duties of this job, the team member regularly is required to sit, stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 75 pounds.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.

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