About Us T. Marzetti Company, a wholly owned subsidiary of Lancaster Colony Corporation (NASDAQ: LANC), is a manufacturer and marketer of specialty food products for the retail and foodservice markets. Our retail brands include Marzetti®, New York Bakery™ and Sister Schubert’s®, in addition to exclusive license agreements for Olive Garden® dressings, Chick-fil-A® sauces and Buffalo Wild Wings® sauces. Our foodservice business supplies many of the top restaurant chains in the United States. Overview This position supports computers, peripherals and approved software installations at the corporate office and remote locations. Support includes monitoring jobs and responding to errors with the applications, the installation, configuration, testing and ongoing usability of computers, peripheral equipment, software and other related equipment. Responsibilities Provide assistance and act as an escalation point for Level 3 support. Act as a Subject Matter Expert and handle escalations from Site Support Tech I and Service desk. Be an escalation point for executive support and other identified VIPs within T. Marzetti. Provide support for A/V equipment and have the ability to provide support for on/off site events as assigned. Extensive knowledge of Microsoft Teams conferencing and other Microsoft Office applications. Continue to develop and maintain documentation that pertains to technology located at assigned areas. Help identify similarities and help drive consistency throughout all locations Work with IT Operations and Applications teams as appropriate to determine and resolve problems received from Marzetti team members and business partners. Clearly and concisely document issue details and resolution using designated ticketing system. Maintain excellent communication with all end users and other members of the IT department. Strong experience with provisioning users and computers in Active Directory, with additional knowledge of working with Security Groups. Work with leadership to purchase hardware, software, and computer supplies to maintain pre-identified inventory levels for each location. Maintain inventory of all hardware and software resources and parts in designated system. Works closely Desktop Engineering to assist with configuration and deployment of shop floor devices. Maintain asset inventory for the full life cycle of any tracked asset, including hardware, software licenses and maintenance contracts. Uses independent judgement to initiate escalation of issues based on monitoring and trend analysis. Responsible for team knowledge base document creation, maintenance, review and approval. Ability to manage own work schedule with minimal supervision and exemplary time-management skills. Promote company mission and values while building the IT brand via site visits and creating key points of contacts. Enforcing security and compliance. Improve end user experience. Customer visibility, business acumen and IT ambassadors. Mentor others in cross training. Experts in end user technologies such as workstations, telephony, and printing. ITSO/SME for end user technologies. Act as liaison and able to articulate issues when major incidents occur. Assist with testing and discovery of resolution for major incidents if applicable. Qualifications Bachelor’s Degree in Computer Science or equivalent experience required. Well-developed oral and written communication skills; strong customer service abilities. High degree of initiative and independent judgement. Minimum of 5-7 years of experience in desktop/server management workspace required. Extensive experience in Microsoft Intune, SCCM, Microsoft Desktop Operating Systems, Microsoft Desktop Management Systems, Microsoft Imaging Software, Mobile Device Management solutions and network management/monitoring software required. Experience with mobile device support (iOS & Android OS). Understanding and working knowledge of technology acronyms like IP addresses, DNS, DHCP, etc. Extensive experience with Microsoft Windows Administrative tools (Active Directory, OU and GPO management). Extensive experience with O365 administration, support & migrations. Experience working with Managed Service Providers preferred. Actively seeks out technical solutions to improve team efficiency and performance. Frequent travel to Columbus area locations, potential for 10-20% travel out of state. Competencies Manages Complexity Tech Savvy Optimizes Work Processes Collaborates Self-Development Working Conditions/Environment Works in a normal office environment where the employee is regularly required to speak, see, hear, sit, stand, talk, type, walk and bend while moving about the facility. The noise level in the office is quiet. Some travel to plant and company locations is required. Overtime or irregular hours are required to meet extreme workloads and regularly imposed deadlines. There are frequent interruptions to handle special requests and emergencies.