The Opportunity:

In this role, you will report to the Onsite Manger and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Cambridge, MA

Shift: Monday - Friday (first shift)

Benefits:

Health and Wellness: Medical, Dental, Vision and Wellness programs

Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for 

Education: High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred

Experience: 4-5 years applicable experience in customer services/purchasing/or account management

Collaboration Tool: Microsoft Teams experience preferred 

 4-5 years applicable experience in customer services/purchasing/or account management

Previous experience managing associates is required

Forklift Certification a plus

GMP and GLP training a plus

Potential to manage Scientific Services

Valid Driver's License and transportation

Basic purchasing and inventory knowledge

Must be flexible, adaptable, and multitask oriented

Ability to self-manage and self-motivate; forward-thinking

Strong verbal and written communication skills to interact with both customers and various departments.

Proficient in troubleshooting

How you will thrive and create an impact 

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Leads and directs team efforts as well as performs work provided in SOW related to customer requirements.

Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.

Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance

Provides training and development as well as back-up to associates to perform required tasks.

Performs administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.

Creates and maintains: SOP's, SOW's, SPI's and KPI's.

Acts as a liaison between customer, Avantor services and Avantor sales.

Ensures GxP Compliance and Good Documentation Practices.

Brings Value to the customer from personal development in the industry.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.