Ideal Candidate Profile

We are seeking a detail-oriented professional with a strong technical background, a proven track record in Site Reliability Engineering, and a passion for improving service reliability and performance. The ideal candidate should thrive in a fast-paced environment, excel in cross-functional team collaboration, and take a proactive approach to problem-solving and continuous improvement.

My Oracle Support (MOS)

My Oracle Support (MOS) is Oracle's Enterprise Support solution, and the MOS Development (Dev) team is responsible for creating and maintaining the My Oracle Support application. This includes both the customer-facing portal for external users and the employee-facing portal for internal support engineers. Additionally, the MOS Dev team manages the entire ecosystem that supports customer interactions and support processes.

We work closely with Global Customer Support to understand business needs and ensure these requirements are integrated into MOS releases.

Who are we looking for?

As a Site Reliability Engineer (SRE) for My Oracle Support, you will play a key role in the development, implementation, and maintenance of our support solution. We're looking for someone who excels in:

Key Responsibilities and Skills:

Cloud Experience: Knowledge of cloud environments (Oracle Cloud Infrastructure (OCI), AWS, Azure, GCP) including design, implementation, and troubleshooting Cloud Native Technologies: Understanding of cloud-native technologies such as Prometheus, Kubernetes, Helm, and container runtimes Kubernets knowledge and experience is critical Linux Proficiency Hands-on experience with Linux environments, troubleshooting, and testing changes via systemd and sysctl Demonstrate expertise in Linux-based systems and the ability to troubleshoot and resolve complex issues. Reliability and Performance: Ensure the reliability, performance, and security of My Oracle Support by proactively managing and optimizing the solution. Collaborative Problem-Solving: Work effectively with other professionals to maintain high standards and solve technical challenges. Communication: Strong verbal and written communication skills, capable of communicating effectively with technical and management staff during critical events. Interpersonal Skills: Ability to present ideas clearly in both business-friendly and user-friendly language. Strong team-oriented mindset. Self-Motivation: Highly self-motivated with a keen attention to detail. Troubleshooting: Ability to troubleshoot issues affecting large-scale service architectures and application stacks. Scripting/Programming: Proficiency in one or more scripting/programming languages (Python, Bash, Java, Ruby, Go). Development and Deployment: Collaborate with a skilled team to design, deploy, and enhance the My Oracle Support application. Technical Expertise: Demonstrate expertise in Linux-based systems and the ability to troubleshoot and resolve complex issues. Database Knowledge: Working knowledge of databases such as Oracle Database or MySQL, including the ability to write and design SQL queries. Configuration Management: Experience with tools like Puppet, Chef, or Ansible for configuration management and orchestration. Shift Flexibility: Ability to work as part of a global 24x7x365 DevOps team, including non-standard shifts, holidays, and weekends, on a rotational basis. Primary standard shift is US daytime. Agile Development: Experience in agile development using tools like Jira and Git. Analytical Skills: Strong analytical and problem-solving abilities with a customer service-focused approach. Task Management: Ability to prioritize and manage tasks effectively in a high-pressure environment.

Career Level: IC3

Your role will be crucial in maintaining the high-quality support that My Oracle Support delivers to both internal and external users. We look forward to discussing our role with you.

Career Level - IC3