Single Point of Access (SPOA) Specialist Syracuse, NY (http://maps.google.com/maps?q=Syracuse+NY+USA) • SPOA Job Type Full-time Description Single Point of Access (SPOA) Specialist Onondaga County Department of Children and Family Services Syracuse, New York [On-Site] FULL-TIME [Nonexempt] : 40 hours Coordinated Care Services Inc (CCSI) (https://positions.paylocity.com/PositionManagement/wizard/2033539) seeks a talentedSingle Point of Access (SPOA) Specialistto contribute their expertise in providing essential business services to our provider organizations and customers. The Single Point of Access (SPOA) Specialist is responsible for facilitating referral processing by retrieving, entering, triaging, tracking, and routing referrals for adult-serving systems in the community. Conducting outreach to designated community agencies to provide information about referred individuals to OMH specific housing, forensic case management, health home plus services and other appropriate services available in the community in an effort to increase access and minimize barriers for identified individuals in need of selected services. CCSI is partnering with the Onondaga County Department of Children and Family Servicesto hire aSingle Point of Access (SPOA) Specialist.This position is employed by CCSI and working on behalf of the Onondaga County Department of Children and Family Services In this role, you will be + Serving as the contact for high need individuals in the community and a liaison to referral sources such as the local police departments, hospitals, and other community service providers. + Partnering with individuals in need to complete an assessment of needs, explore supports, assist with problem solving and identifying long and short-term solutions, complete appropriate SPOA referrals, and consent to obtain services and community supports. + Establishing and maintaining positive relationships and open communication with referred individuals, referral sources, governmental units, and community organizations. + Providing education and technical assistance to community agencies, governmental units, partner programs, individuals, and walk-ins as needed. + Processing incoming referrals, including inquiries from individuals, families, and providers, and tracking progress through to service connection. + Sharing referrals and decision making with the identified individual to receive services through in person assessments and established intake processes. + Facilitating and assigning community agencies selected referrals for individuals who are determined eligible. + Creating, maintaining, and updating a list of community resources; assisting with linkages to those services; and identifying specialty services available in the community for individuals with a Serious Mental Illness (SMI). + Collecting monthly statistical data and reports on referrals and outcomes to SPOA team. + Traveling to local hospitals, residential facilities, client residences, training sites, and/or other community locations. + Performing other duties as assigned. Requirements + BS/BA degree with 2 years of human service and utilization review experience or equivalent education and work experience in behavioral health. (see CCSI's equivalency chart. (https://www.ccsi.org/CCSI/media/pdfs/Equivalency-chart.pdf) ) + Familiarity with OMH guidelines, terminology, and processes. + Computer skills proficient in Word, Excel, and Outlook + Excellent written and verbal communication and interpersonal skills. + Experience working with individuals with disabilities. + Individuals with lived experience in behavioral health systems are encouraged to apply. Additional Requirements + Satisfactory completion of all required background screenings. + Be able to work flexible hours to accommodate meeting schedules. + A valid Class D New York State Driver’s License and access to a motor vehicle insured with $300,000 liability coverage to meet the transportation requirements of the position. We AreCCSI! (https://www.ccsi.org/) CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities. CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development. We Can Offer You (https://www.ccsi.org/employment/) + Market competitive compensation. + An award-winningWellness@Work (https://www.ccsi.org/employment/wellness-initiatives/) and employee benefits program. + An organization that is committed toracial equity and anti-racist practices (https://www.ccsi.org/employment/racial-equity-and-justice-initiative-reji/) . + Continuousprofessional development (https://www.ccsi.org/employment/professional-development/) opportunities. + A voice (https://www.ccsi.org/employment/employee-engagement/) in shaping CCSI’s ever-evolving diverse company culture. CCSI does not accept inquiries from third-party recruiters or search agencies. Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary Description $25 - $26 per hour