Position Summary: This position is responsible for monitoring customer delivery requirements and preparing all tagging, shipping documents and shipping related communications for multiple customers. 

Responsibilities:
•    Evaluate short-term customer requirements for discrepancies. 
•    Execute to the shipping timetable through the completion of shipping packets.
•    As window for customer, process timely and accurate requests from internal and external customers.
•    Complete all required customer documentation for shipping activities and maintain accurate files.
•    Maintains all shipping documentation for future retrieval. 
•    Assist the Team Leader and/or Shipping Specialist with trial, design change and new product shipments.
•    Maintain 5S standards and comply with all safety requirements.
•    Performs other Production Control activities as needed.
•    Takes responsibility to notify management if quality issues are not being addressed or procedures are not being followed. 
•    If applicable, accesses customer websites to review daily customer shipping requirements and ASN receipts and provide forecast to the Planning section. 
•    Complies with all IATF-16949 requirements.
•    May be required to perform additional duties as assigned.

Quality / Environmental Roles and Responsibilities:
•    Follows all procedures and work instructions and makes recommendations to improve the process.  Notifies Leader immediately upon detecting any non-conformances.
•    Records all non-conformances to ensure corrective action and preventative measures are taken and assist in the problem-solving process.
•    Communicates and practices DMNC’s Quality and Environmental Management Systems.  Takes an active role in achieving and maintaining IATF-16949 and ISO-14001.

Knowledge, Skills, and Education Required:
•    High School diploma or equivalent.
•    Computer skills including experience with Microsoft Excel and Word.
•    Good interpersonal and communication skills.
•    Previous customer service skills are preferred.

Working Conditions:
Works mainly in an office environment with occasional visits to the plant required.  Must have the ability to use computer and telephone.