Sheriff - IT Help Desk Technician (Intern) Print (https://www.governmentjobs.com/careers/adams/jobs/newprint/3864577) Apply  Sheriff - IT Help Desk Technician (Intern) Salary $20.00 Hourly Location Brighton, CO Job Type Internship - Paid Job Number 2024-05562 Department County Sheriff Opening Date 01/09/2023 Our Mission Safety, Security and Transparency. Position classification Onsite -- Job duties and expectations require employee to be regularly scheduled onsite. + Description + Benefits + Questions What Success Looks Like In This Job Mission: To be a reliable and proactive agency that protects and serves the community equally Vision: To provide a trusted and respected service to our community through strong leadership, professionalism, and innovation. Values: Dependability, Collaboration, Compassion, Unity Position Summary: Intern provides first-level hardware and software support for Adams County Sheriff's computer infrastructure. Responds to technical support inquiries via a ticketing system, in-person, via telephone, or email. Note: This is a part-time, temporary internship position (20 hours per week). Examples of Duties for Success • Filter Help Desk calls and provide basic support and troubleshooting of a variety of issues (e.g., password resets, printer configurations, break/fix instructions, ticket routing, ticket escalation). • Identify and escalate situations requiring urgent attention. • Troubleshoot and resolve desktop, software, peripheral, and clinical application issues. • Gather and analyze information regarding technical issues to determine the be resolution for end user. • Troubleshoot and resolve mobile computing and communications device issues, e.g. • Follow up and communicate ticket information to users when appropriate. • Work with project team leads who will assign tasks and provide direction. • Record information into ticket tracking software. • May resolve more advanced issues where solutions have already been documented. • Perform other related duties and responsibilities as required • smartphones and tablets. Qualifications for Success • Working knowledge of computer software, hardware and related equipment. • Working knowledge of Microsoft Windows operating systems and the Microsoft Office suite of products (including Word, Excel, PowerPoint and Outlook). • General knowledge of enterprise network applications (such as case management and document management systems) preferred. More Qualifications for Success Other Information This position will require successfully passing the following: Pre-screening of minimum qualifications Skills test Oral Interview Extensive Background Check Job Suitability Exam Integrity Interview Computerized Voice Stress Analysis (CVSA) If a conditional offer is given, you will be asked to: Schedule a Medical and Drug Screening Depending on the position, a psychological exam may also be scheduled Our process takes approximately 45 days from the start of the background process. Academy Cadet and Certified positions may include other components, such as a physical agility test. SPECIAL NOTE: For all applicants, this is a reminder of the original job posting where it stated: “Applicants may be excluded from further consideration at any point in the hiring process. By Sheriff’s Office policy, the reasons why an applicant is not selected for hire will not be discussed with the applicant. There is no flexibility with this policy. If an applicant receives notice of elimination from the hiring process, it simply means the applicant’s qualifications do not fit the Office’s needs at this time. This determination does not preclude the applicant from applying to other agencies.” Adams County complies with Colorado’s Job Application Fairness Act (“JAFA”). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant’s age, date of birth, or dates or attendance or graduation. Employees in this benefit class are eligible based on the number of hours worked and the duration of employment. Employees who work within the parameters below are eligible to participate in the 457b deferred compensation plan: + Duration - 3 months or less + Weekly Hours - Any + Break in Service Requirement - 13 weeks + Lactation friendly certified workplace OR + Duration - Up to 12 months + Weekly Hours - 29 or less hours + Break in Service Requirement - 13 weeks Employees who work within the parameters below are eligible to participate in the the medical plan for the employee and child(ren) only as well as the 457b deferred compensation plan: + Duration - At least 3 months and up to 12 months + Weekly Hours - 30 or more + Break in Service Requirement - 13 weeks + Lactation friendly certified workplace 01 Do you qualify for a Federal Work Study program? (If you are unsure, please check with your school's Financial Aid Office. + Yes + No 02 If selected, when would you be available to start an internship program? 03 Have you used any illegal drugs in the last 5 years? + Yes + No 04 A requirement of this position is to be 18 years of age or older. Do you meet this requirement? + Yes + No 05 Have you applied with us in the last year and been disqualified in any part of the background? + Yes + No 06 Have you ever been convicted of a felony? + Yes + No 07 Have you ever been convicted of domestic violence? + Yes + No Required Question Agency Adams County Address 4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213 Website http://www.adcogov.org/current-career-opportunities Apply Please verify your email addressVerify Email