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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

As a Motor claims Scheduler: You would be Responsible handling all types of vehicle claim scheduling, The purpose of this position is to run the full administration process for the motor claims portfolios and provide feedback timeously updated on the progress of the claim appointments to the involved stakeholders, your duties will however vary from time to time according to business requirements.

You Would

Scheduling claims to assessorsRunning RAM and providing ABR options to client/broker on certain binder claimsFollowing up on outstanding quotations and provide broker feedbackAppointing assessors and following up on assessor reportsRepair management of approximately 600 claims  Invoicing brokers for assessing feesAttending and directing of all broker queriesUpdating brokers system (during manual process)Management of Codeplex dashboardsEnsure completeness and accuracy of information received from FNOL / Back OfficeTrack car hire on Vehicle ClaimsFeedback with upstream and downstream processes on queries/escalations and incompleteness of the data via email/callsEnsure SLA adherence of daily productivity, TAT and Inventory levels.Ensure work prioritization is followed as a practice.Finalize long tail claims.

Experience, knowledge & skills required

Three years Motor claims handling experience.3 years call center experience.NQF5 in short term insure (Advantageous)3+ years claim administration and scheduling

The Recruitment process:

TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better, and ensure OMI can meet your needsPanel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership teamTechnical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal VerificationFinal Feedback

All About OMI:

https://www.oldmutual.co.za/about/old-mutual-insure/

https://www.linkedin.com/posts/old-mutual-insure_i-work-at-old-mutual-insure-of-course-activity-7161674472469524483-w0j6?utm_source=share&utm_medium=member_desktop

Skills

Education

Closing Date

02 July 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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