Job Description

Hybrid: 02 days of the week working from home.

Role:

The role involves building and managing a high-performing HR Shared Services team with a focus on improving structure, adapting, and increasing efficiency. Key responsibilities include:

People Management: Overseeing daily operations, conducting performance appraisals, providing coaching, and implementing development plans and disciplinary actions.

Continuous Improvement: Identifying and recommending process improvements to increase operational efficiency, quality, speed, and safety. Conducting meetings with stakeholders to align and address process gaps.

Project Management: Organizing teams for performance improvement initiatives and ensuring adherence to project plans.

Relationship Management: Collaborating with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects.

Operational Efficiency: Monitoring team performance, ensuring compliance with SLAs and global policies, and conducting periodic quality checks.

Complaint Management: Resolving issues efficiently and escalating complex matters as needed.

The role may be adjusted based on business needs, with any changes communicated to the employee as necessary.

Additional Job Description

Qualifications:

Bachelor’s degree in business, Human Resources or related experience; 

Language Skill: Advanced/Fluent English. Spanish would be a plus;

Solid experience in Human Resources for Brazil environment;

Understands the regulatory environment and/or experience in the Shared Services business in Brazil would be a plus.

Skills/Competencies:

Flexibility and Organizational agility;

Strategic thinking, consulting and analytical skills;

Interpersonal Savvy / Communication and work collaboratively;

Broad understanding of Operational systems and technology;

Accountability;

Build effective Network within other cross functional leaders and areas;

Ability to comfortably interact with unions, employees and leaders; at all levels and proven ability to work in a team environment;

Dealing with ambiguity;

Problem Solving;

Accountability: Time / Deadline / Delegate / Multitask;

Data Driven;

Expertise to present data, findings, and potential actions/solutions to stakeholders;

Project management, change management and continuous improvement;

Ability to think creatively and strategically.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.