What You'll Do:

Accurately develop timing and pricing of estimate orders, using the correct resources provided Create orders for client direct shipments within established time frames and production standards Manage individual work with close attention to detail to ensure orders are created with high quality and within expected turn times Act as a liaison between the Service Center and all internal clients Proactively work with management with any repair service issues and/or client escalations Communicate workflow effectively through updating memos and following up on orders, including those awaiting parts Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed Act as an internal client advocate by working with all departments at the Tiffany Service Center and obtaining information necessary for resolution of client issues Identify opportunities for process improvement and collaborate accordingly with responsible parties

Required Qualifications:

Undergraduate degree Minimum 2 years' of jewelry experience Minimum 3 years' business experience with strong operational background Strong client service orientation Proficiency with Microsoft Excel, Word and Outlook Meticulous attention to detail Strong English language verbal and written communication skills Strong initiative and the ability to work without constant direction Excellent organizational abilities to handle and prioritize multiple tasks High ability to collaborate, build strong business relations and influence without direct authority

Preferred Qualifications:

Completion of Graduate Gemology degree or completion of courses Knowledge in AS400, MIPS, POS or Salesforce Tiffany & Co. product knowledge

The hiring range for this position ranges from $24 - 33/hr. The rate of pay offered will be dependent upon candidates relevant skills and experience.