Insight Global is looking for a Servicing Analyst to join the team with one of our large banking clients in the downtown Toronto area on a 1-year contract. The successful candidate will be responsible for the following:

- Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.
- Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.
- Addresses customer services issues according to established parameters, escalating as required
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements
- Investigates and addresses specific customer issues
- Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required
- Supports the development of tools and delivery of training focused on delivering business results
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting
- Collaborates to execute loan servicing and monitoring requests
- Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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