Insight Global is looking for a Servicing Analysts to join the team with one of our large banking clients in the downtown Toronto area. The successful candidate will be responsible for the following:
- Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.
- Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.
- Addresses customer services issues according to established parameters, escalating as required
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements
- Investigates and addresses specific customer issues
- Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required
- Supports the development of tools and delivery of training focused on delivering business results
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting
- Collaborates to execute loan servicing and monitoring requests
- Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
Would be required to work off UK Stat Holiday schedule
Working Hours: 6:30am-3:30pm

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

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