Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Services Technology & Analytics Leader
Location
Brno, Czechia, hybrid
About Us
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.
Job Summary
As the Leader of Services Technology and Analytics, you will devise and implement the necessary business improvement tools, systems and processes required to improve operational efficiency and deliver a best in class service experience. This position has responsibilities to all system related processes and data within that oversight, including service coordination, agreement management, service technician mobility, parts shipment and inventory, invoicing and customer satisfaction.
Responsibilities
Develop & deploy field service delivery system tools and processes to optimise user (service coordinators, service technicians) and customer experience. Support the development and maintenance of standard work documentation including process flow diagrams for service delivery applications Design SQL based queries to build reports for data mining and interactive dashboard reporting Develop, design and implement interactive dashboards in Tableau that combine multiple sources of data to provide visual assessment of business performance and trends Provide process and technical support for end-to-end service processes and systems; Siebel, U-dispatch, Oracle, Tavant, Tableau Utilise knowledge of the service end-to-end process including boundary systems (Warranty, ERP, BI, Mendix, etc.), SQL queries or other reporting tools to support the business in problem solving operational or application issues Design and maintain Mendix application using low-level code along with the associated business quotation document templates Provide process and system support as required for the Customer Satisfaction Survey process in order to help the service teams to identify opportunities to increase the satisfaction index.Basic Qualifications
Computer literate with experience of service systems essential High proficiency in Excel/Word/Visio essential High proficiency in writing database queries using Oracle Sequel developer essential Highly proficient in Tableau design / multi data creation essential Minimum 3 years’ professional experience, ideally in an industrial sales and service environment Knowledge of service end-to end process including boundary systems, Warranty, ERP, Bi. Preferred
Travel & Work Arrangements/Requirements
Flexible working hours, hybrid model (up to 50% of HO per month) Travel within EMEIA region as required (0-10%)Key Competencies
Minimum 3 years’ professional experience, ideally in an industrial sales and service environment High proficiency in Excel/Word/Visio essential High proficiency in writing database queries using Oracle Sequel developer essential
What we Offer
Motivating salary and annual bonuses, company shares Meal vouchers Flexipass vouchers 700 CZK or Multisport Card for free 5 weeks of holiday, sick days Celebrate your birthday (day off) Flexible working hours Possibility of Home Office Contribution to language/professional courses 6000 CZK Contribution to pension and life insurance Mobile service employee program Pleasant and modern working environment close to the city center Refreshment at the workplace for free Employee assistance program#LI-MT1
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.