Position Summary
The Service Support Coordinator will collaborate with the clinical team in each residence to develop the Staff Action Plan and goals and support based on Valued Outcomes and CQL POMS identified by the individual in their Life Plan document. The role of the Service Support Coordinator is to ensure an adherence to person centered practices and to work with the team to provide current and relevant information to Direct Support Professionals in order that they can promote and assist the individual to achieve maximum levels of independence.
The ideal candidate for this role is also responsible for the overall management of individuals’ case records, updating Residential Habilitation plans as required, scheduling and attending program planning meetings, writing monthly summary notes and submission of billing on a monthly basis. In addition to the activities listed above the Service Supports Coordinator will work with the Residential Managerial team to ensure that the program is in compliance with all OPWDD regulations and HeartShare standards.
Job Responsibilities
Ensure that each individual has a current and accurate Life plan and LOC on file. Maintain and review case record documentation in accordance with HeartShare Policies, Protocols and Practices on at least a quarterly basis. Timely submission of the SSC quarterly case record review documentation to Senior Service Support Coordinator and Director of residential support services. Create and update Staff Action Plan on a semi-annual basis or as necessary. Ensure that Staff Action plan and goals/supports identified correspond with at least one CQL Valued Outcome as identified on the individual’s Life Plan document. Create a projected schedule for semi-annual Life Planning Team meetings in conjunction with residential clinical team, care managers, day program or employment representatives, advocates and/or involved family members. Complete written minutes to accompany Staff Action Plan and reflect progress towards completing goals/supports and any changes made to the plan. The Service Support Coordinator is responsible for training DSP staff in the implementation of services. If unavailable to complete training on services, the Service Support Coordinator II should provide adequate resources for the Residential Management team to conduct training. In conjunction with the Residential Management team the Service Support Coordinator is responsible for ensuring billing documentation corresponds with services listed on the Staff Action Plan and that monthly billing documentation is always accessible in PCARE to DSP. The Service Support Coordinator is responsible for following all elements of the Quality Assurance plan that apply to the role; this includes writing monthly progress notes and the collation and submission of billing documentation through PCARE to the fiscal department by the 15th of each month. The Service Support Coordinator must attend all clinical meetings for each residence in their case load. The Service Support Coordinator is responsible for reviewing clinical meeting minutes at each site monthly. The Service Support Coordinator must provide the Senior Service Support Coordinator and Director of residential support services with a regular schedule of site visits (two weekly/monthly) and give weekly updates from each site via email using the SSC weekly update form. Ensure that there is adequate protection of each program participant’s health, safety, comfort, well-being, and civil, human, and legal rights. Develop working relationships with other providers to ensure service provision is person centered and individualized. The Service Support Coordinator should be aware of everyone’s advocate/family involvement, Care Manager provision and day program or employment services and assist the management team in correspondence and meetings with them. Ensure that program participants are always clean and safe. Ensure that no program participant is inappropriately left alone or unsupervised at any time.