Services Specialist 9-12 - Centralized Intake Unit - Kent County Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/3252756) Apply  Services Specialist 9-12 - Centralized Intake Unit - Kent County Salary $52,291.20 - $86,028.80 Annually Location Grand Rapids, MI Job Type Permanent Full Time Job Number SS - Centralized Intake - Kent Department Health and Human Services - Counties Opening Date 10/04/2023 Closing Date Continuous Bargaining Unit UNITED AUTO WORKERS (UAW) + Description + Benefits + Questions Job Description The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan. (https://www.michigan.gov/documents/mdhhs/MDHHS\_Diversity\_Equity\_and\_Inclusion\_Plan\_649033\_7.pdf) Position functions as an intake specialist assigned to the Centralized Intake (CI) unit. Employees in this position will answer calls received on the MDHHS Centralized Intake hotline for reports of the abuse, neglect and exploitation of children and vulnerable adults. The employee will document complaint information obtained from callers during phone interviews as well as information obtained from multiple information systems and resources, working under strict timelines and in accordance with law, policy and operational procedures. Complaints regarding the welfare of children will be entered into the Michigan Statewide Automated Child Welfare Information System (MiSACWIS). Complaints regarding the welfare of adults will be entered into the Michigan Adult Integrated Management System (MiAIMS). Position Description (https://MCSC.state.mi.us/AgencyPDFs/ServicesSpecialistComposite2.pdf) (9-P11),Services Specialist 12 Position Description (https://mcsc.state.mi.us/AgencyPDFs/SS12.SeniorWorker.PD.pdf) , &Job Specification (https://www.michigan.gov/documents/Services\_Specialist\_29422\_7.pdf) To be considered for this position you must: + apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted. + attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week. + attach a cover letter. + attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature. Required Education and Experience Additional Requirements and Information This position is located at the 5303 28th Street Court, SE STE A, Grand Rapids, MI 49546. However,for a limited time, this position may currently work a remote/hybrid schedule. Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including: + A secure work location that allows privacy and prevents distractions. + A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload. + Suitable lighting, furniture, and utilities. This position is not eligible for the children's protective services/foster care program rate, but is classified as a Services Specialist in CPS (you will be doing CPS Intake). The Centralized Intake Unit has many different shift schedules. You will be asked to rank your shift preferences at the time of interview. Any candidate hired as a Services Specialist in a protective services, foster care services, or adoption services position must successfully complete an eight week pre-service training program that includes a total of 270 hours of competency-based classroom and field training. The employee will also be required to pass a competency based performance evaluation which shall include a written examination. Additionally, the employee must successfully complete a minimum number of hours of in-service training on an annual basis. YOUR APPLICATION FOR ANY POSITION DOES NOT GUARANTEE YOU WILL BE CONTACTED BY THE DEPARTMENT/AGENCY FOR FURTHER CONSIDERATION. ONLY THOSE APPLICANTS INTERVIEWED WILL BE NOTIFIED OF THE RESULTS. The department reserves the right to take down the posting when an adequate number of applicants apply. MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer. #MDHHSJobs Accommodations If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy. State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award. More details on benefits for our new hires are below: Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems. Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits. Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc. Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions. Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child. Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day. Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums. Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual. Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income. Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education. Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan. Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs. Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek. Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer. Updated: 2/28/24 01 SOCSSPL - Do you possess one of the following? A bachelor's or master's degree with a major in one of the following human services areas: social work, sociology, psychology, forensic psychology, interdisciplinary studies in social science, education, community development, law enforcement, behavioral science, gerontology, special education, education of the emotionally disturbed, education of the gifted, family ecology, community services, family studies, family and/or child development, counseling psychology, criminal justice, human services, or in a human services-related counseling major. If so, please attach a copy of your official college transcripts. OR A bachelor's degree in any major with at least 30 semester (45 term) credits in one or a combination of the following human services areas: social work, sociology, psychology, forensic psychology, interdisciplinary studies in social science, education, community development, law enforcement, behavioral science, gerontology, special education, education of the emotionally disturbed, education of the gifted, family ecology, community services, family studies, family and/or child development, counseling psychology, criminal justice, human services, or in a human services-related counseling major. If so, please attach a copy of your official college transcripts. + Yes + No 02 Do you have the ability to work from home, including home internet service? OR Are you willing to purchase home internet service if hired? + Yes + No 03 Are you a current MDHHS employee classified as a Services Specialist interested in moving to the same class and level at this location? + Yes + No 04 Have you lived outside the State of Michigan in the previous 5 years? (Selected applicants who have lived outside the State of Michigan within the previous 5 years will need to provide a Central Registry record for the State(s) in which they resided in for the previous 5 years prior to being hired.) + Yes + No 05 Both Permanent and Limited Term positions will be filled using this posting. Are you willing to accept a limited term position? + Yes + No 06 Please select the shift(s) you are willing and able to accept. Select all that apply. + 1st Shift - Possible scheduled hours 5:00 a.m. - 1:59 p.m. + 2nd Shift - Possible scheduled hours 2:00 p.m. - 9:59 p.m. + 3rd Shift - Possible scheduled hours 10:00 p.m. - 4:59 a.m. + Swing shifts (rotating or relief shifts) + Part time intermittent (schedule varies) + Weekends 07 *From the options below, choose the one that accurately describes your current status. (A State of Michigan employee works for an actual state department such as the Department of Corrections, the Department of Transportation, etc.) + A current DHHS employee + A DHHS employee in layoff status + A current State of Michigan (non-DHHS) employee + A State of Michigan (non-DHHS) employee in layoff status + None of the above 08 *Are you currently in a position at DHHS that is represented by the UAW Local 6000? (Services Specialists, FIS, or APW) + Yes + No 09 *Do you have any objection to being finger printed or drug tested? + Yes + No 10 Do you have an Intentional Program Violation from the Department of Health and Human Services? + Yes + No 11 Do you have any substantiated cases of abuse or neglect, as a perpetrator, reported on the Department of Health and Human Services Central Registry? + Yes + No 12 (SSHistory1) Have you ever been found responsible in a confirmed case of child abuse or neglect? + Yes + No 13 (SSHistory2) If yes, please explain in detail what changes you have made to mitigate your previous actions. If no, enter "N/A." 14 *Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Please select all that apply. + I have been dismissed within the last two years + I have resigned in lieu of discipline or dismissal within the last two years + I have been suspended without pay within the last two years + I have received a written reprimand within the last two years + I have received an unsatisfactory rating within the last two years + I have signed a last chance agreement with MDHHS within the last two years + I certify that none of the above circumstances apply to me 15 Have you ever been convicted of a felony? + Yes + No 16 Have you ever been convicted of a misdemeanor? + Yes + No 17 If you answered "yes" to the previous question, which misdemeanor best fits your situation? If you marked "no" on the previous question, please check None. + DUI + Embezzlement + Retail Fraud + Traffic Violation resulting in a misdemeanor conviction + Abuse or neglect + Minor in Possession + Breaking and Entering + Assault or Domestic Violence + Other - Not listed + None 18 Do you possess a valid driver's license? + Yes + No 19 If you answered yes to the previous question, please list the state issued by, license number, expiration date. If no, type N/A. (If you have a driver's license issued outside the State of Michigan, you must attach a 2yr driving history to your application.) 20 How has your background and experience prepared you to be effective in an environment where we see awareness of and respect for diversity as an important value? 21 Have you attended the Child Welfare Training Institute? + Yes + No 22 Select the number of year's experience you possess in any of the DHHS child welfare services. (If you possess, you must document in your application materials to allow for accurate screening.) + 5 or more years + 3 to 4 years + 1 to 2 years + Less than one year + No experience 23 Please select your level of experience working in a call center. + No Experience + Less than one year + 1 - 2 years + 2 - 3 years + More than 3 years 24 Do you have any experience with MiSACWIS and/or MiAIMS? + Yes + No 25 Do you have any experience working in a fast-paced environment? + Yes + No 26 Did you attach a cover letter and a copy of your résumé to your application? (Failure to do so may result in your application being screened out.) + Yes + No 27 Did you attach a copy of an official college/university transcript to your application? (Failure to do so may result in your application being screened out.) + Yes + No 28 How many years of experience do you have working in Adult Protective Services? (Clearly document this experience on your application and resume.) + 5 or more years + 3 to 4 years + 1 to 2 years + Less than 1 year + No Adult Protective Services experience 29 How many years of experience do you have working in Child Protective Services? (Clearly document this experience on your application and resume.) + 5 or more years + 3 to 4 years + 1 to 2 years + Less than 1 year + No CPS experience Required Question Agency State of Michigan Department Health and Human Services - Counties Address See Posting Above for Contact Informati Office of Human Resources Michigan Apply Please verify your email addressVerify Email