Job Description SummaryService Operations Specialist job opportunity based in Chalfont-St-Giles for a leading global medical technology company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients.

We are looking to identify individuals seeking a long-term permanent opportunity in a global organization which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to drive outcomes that make a difference.

Job DescriptionRoles and Responsibilities

As a Service Operations Specialist, you will work in the Service Operations Department (Business Operations, Service Centre & Planning, Logistics) for Healthcare Systems and be responsible for:

Working closely with customers (med tech staff, Doctors, Radiographers, etc.) and field service engineers on equipment status issues, maintenance and planning and coordinate engineer service repairs/maintenance (take calls, books jobs/FSE, order parts, customer/service engineers escalations, etc.)Coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools and transport. Duties will include escalations of parts as well as problem solving/managing courier problemsEnsuring first class execution of customer service contracts and non contracts (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc.)

You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.

Qualifications/RequirementsExperience working in a fast-paced, target driven Customer Service environment with a strong track record of going the extra mile to deliver a high level of customer satisfactionBilling and contracts administration/engineer service scheduling and coordinating/logistics experience is preferredCoordination and administration experience in an office type/call centre environment preferredStrong IT skills. Excel/working with data is an advantage

Desired CharacteristicsStrong problem-solving skills with the ability to think outside the box to deliver solutions to customersConfidence and self-assurance with the willingness to listen, learn and develop furtherExcellent prioritising skills with the ability to organise and multi-task to meet customer demandsStrong stakeholder management and relationship building skills

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

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Additional Information

Relocation Assistance Provided: No